I have ben going into Mac's for some time, ever since they opened up. Always thought they had the best burgers, just like Grandma used to make. But recently I've been very disappointed. I went in to eat one afternoon, my burger lost it's flavor, not quit the same as in the past. So I gave them a second chance, I called in my order to eat a burger there, and get a chicken salad sandwich to go for my husband. When I got there, it just came off the grill, it was cold, I watched the girl behind the counter putting it together, the bread wasn't the same either, it tasted old and the patty was cold, hardly cooked to me, but I was hungry, ate my burger paid for my meal and the sandwich to go. I called in another order a week later, I told the girl at the counter about it, and she tried to drop it off on me and was rude. I reminded her I ordered the burger for there, and the sandwich to go, she wasn't nice at, she blamed me, how does that figure into it being a bad hamburger when I didn't cook the thing in the first place. Plus now they are charging an extra charge if anyone uses a debit card or credit card to pay for their meal. That's not right, they charge enough already for a burger, a small package of chips and a dill pickle. I've gone in there and paid nearly twenty eight dollars for three sandwiches, it's not worth it to me anymore. Chili dogs used to be pretty good, but they are to over cooked and rubbery and the chili isn't good anymore.I used to be one of Mac's best customers, and sent a lot of business their way, I won't anymore. And in a small town like Black Mountain, word gets around fast, sorry Mac but your getting to much in a hurry and not sticking to how you started your place out, quality food and friendly staff. Sorry, I won't be back, or recommend your place anymore.
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