My boyfriend and I had planned to run a race in Valle Crucis, NC and then stay in at the Hillwinds Inn in Blowing Rock, NC post-race. Upon our arrival at the hotel, I was told by the front desk clerk that there was no record of my reservation (other than the printed confirmation I had placed in front of her). I had booked through Travelocity, who apparently failed to send the booking confirmation to the Hillwinds Inn. The Inn had no vacancies, nor did their sister hotels, so they would do nothing to help other than to recommend that I call Travelocity.
I realize that my main beef is with Travelocity, and have taken that up with them separately. But when the desk clerk at Hillwinds mentioned that they had numerous occasions where Travelocity had failed to send booking confirmations, that's when I became angry with the hotel. If they were having such issues with this, they should have severed their relationship with Travelocity and my situation would never have occurred. Or they should be willing to do whatever they need to in order to resolve the situation (meaning book me another room at their expense). THAT would be good business. Based on how they handled this situation, I will never book at Hillwinds again. So, if you're thinking of booking Hillwinds through Travelocity, don't... because you'll be SOL if Travelocity screws up.
- Official Description (provided by the hotel):
- Our inn helps to cultivate memorable travel experiences for guests, families, and even furry family members. Discover a wide range of exceptional room amenities including living spaces, flat-screen televisions, and rocking chairs. For a getaway within your getaway, plan to spend time with the family at the Swedenborg Lodge where you can enjoy an Afternoon Reception complete with savory and sweet morsels as well as refreshing glasses of wine. ... more less
- Reservation Options:
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- Also Known As:
- Hillwinds Hotel Blowing Rock