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“Pleasant stay in Boone, NC!”

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Quality Inn & Suites University
Ranked #10 of 18 Hotels in Boone
Certificate of Excellence
GreenLeadersSilver level
Sanford, North Carolina
Level 5 Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pleasant stay in Boone, NC!”
Reviewed 4 December 2013

We recently spent two nights at this property and were overall pleased with the hotel and the staff. We were checked in quickly and efficiently and assigned room 109. The room was clean and comfortable. Nothing overly fancy. The breakfast area and selection was good. In fact, I preferred Best Western's breakfast to the La Quinta down the road. In addition to pancakes/waffles and muffins, they had pre-made Jimmy Dean breakfast sandwiches that you could heat up if you are someone that enjoys a hot breakfast. Compared to prices at other hotels in the area, this was a great value and a better breakfast in my opinion. We will definitely stay here again!

Room Tip: We stayed in Room 109, which put us right off of the lobby/breakfast area and close to a side door i...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moonbeambabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 18 December 2013
Dear Guest,

Thank you so much for taking the time to review our hotel. I am so happy that you enjoyed your stay. Also I am pleased to hear that you enjoyed our breakfast. We have been working really hard to try and offer a selection that will please every guest. Again thank you and we all hope to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
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462 reviews from our community

Traveller rating
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    50
    26
    17
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Any
English first
greensboro
Level 6 Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 November 2013

This is our second stay at this brand of hotel. The first time was great and this time was even better. We arrived on a not so busy Sunday afternoon for our anniversary getaway. We were very warmly greeted by the front desk staff and immediately free upgraded to a suite, if we did not mind about a 30 min wait for them to get it ready for us. Very glad we did. It was one of the largest and most comfortable hotel rooms we have ever stayed in. I was so relaxed sitting in the chair by the fireplace that my wife thought something was wrong with me. The bed was very very comfortable. We slept like babies. I slept through breakfast but my wife says she loved it. Especially the automatic pancake maker and the breakfast area attendant. We just wish we had more time to have stayed longer than one night. We will definitely be back.

Room Tip: Jacuzzi suite is 101
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Samuel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 18 December 2013
Dear Guest,

Thank you so much for reviewing our hotel about your recent stay here with us. I am so happy to hear that we met your expectations and that you will be back to visit us. Again thank you and we can't wait to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 November 2013

Staff went out of their way to make it the best stay ever. The lady in the Breakfast area was very attenative to my needs. Room was spotless, very large flat screen tv, stayed in room 106 on sunday November 24, 2013. I asked to change rooms at the beginning of my stay so my car could be on the same side and the lady at the front desk was very happy to do so. Not that I needed my car on the same side because Boone is a very safe place to stay. When I come up to visit my daughter at ASU, I will stay here again.

Room Tip: I only stayed once, but since the hotel sits on a large hill and you can see the beautiful mointains...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank diamondbaseball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 29 November 2013
Dear Guest,

Thank you so much for taking the time to let us know how pleasant your stay here with us was. We are so happy to hear that we met your expectations and that you plan on returning to visit us. We value our guests feedback and we work very hard to make sure that our guests feel comfortable every time they visit with us. Again thank you and we hope to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 23 November 2013

Booked this hotel thru Travelocity. Checked in late and they said they were over booked. Sent us to a sister hotel, sleep inn. No parking, room about 40 degrees. Both front desk clerks were like Teflon and said their managers would call us. We were informed that both managers were probably at home and sleeping because they had busy lives. So much for customer service!

Room Tip: Not sure of the value of hotel because we used cc points, but there are plenty of other hotels in th...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorimac214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 25 November 2013
Dear Guest,

I sincerely apologize for the frustrations that you experienced while visiting us here at the Best Western Plus Blue Ridge Plaza. I understand your frustrations and am so sorry that we did not meet your expectations. We value our guests and always try to accommodate them to the best of our abilities. Again we are so sorry and hope to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burgess Hill, England
Level 6 Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 9 November 2013

Hotel No 10 on our 24 day road trip to Florida via NE and Blue Ridge Parkway. Very pleasant stay. Nice clean room, good bedding, plenty of parking. Breakfast was adequate but this could be improved. Not many restaurants nearby. Free wi fi. Good value for money. Would stay again and recommend.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 11 November 2013
Dear Guest,

Thank you so much for letting us know about your recent stay here with us at the Best Western Plus Blue Ridge Plaza. I am so happy to hear that you had a great experience. We are currently working on our breakfast menu so that it involves more items for everyone. Again thank you and we hope to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miamisburg, Ohio
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2013

Nice hotel with helpful staff. Our room was clean, bathroom very nice, beds very comfortable. No good chair or lamp for reading. Prices reasonable, at least at end of October when we were there. Breakfast rather sparse, but ok. If you want something hot you take a sausage, egg, cheese sandwich out of refrigerator and heated it in the microwave. They taste fine. There is yogurt or cereal available, and they have a pancake maker--I have no idea how that works. They have items to toast, and some small muffins, and some kind of sweet roll.
Shortly after we settled into our room, we were called to see if everything was ok. That is an example of their good service.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgmc1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 6 November 2013
Dear Guest,

Thank you so much for taking the time to let us know how your stay here with us went. We are so happy to hear that you enjoyed your stay. Thank you again and we hope to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire England
Level 5 Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 2 November 2013

Manager and Receptionist very nice. We had a small hiccough with our booking, but they sorted this out quickly and graciously. The room was very clean and looked new. The breakfast was sparse, but adequate. There were some strange smells in the lift area downstairs, but this was probably because renovations were taking place.

Room Tip: We had a room at the back because we were worried about traffic noise on the busy road at the front...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigellatoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonya N, Front Office Manager at Quality Inn & Suites University, responded to this review, 3 November 2013
Dear Guest,

Thank you so much for taking the time to let us know how your stay here at the Best Western Plus Blue Ridge Plaza was. We value our guests feedback and we take into consideration every comment we receive. We are doing a lot repairs and renovations here as well as some painting so I am sure that is what you were smelling while visiting us. I also do apologize for the hiccup that you had while checking in but I am so happy to hear that we took care of the problem efficiently. Again thank you and we hope to see you again soon.

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites University

Property: Quality Inn & Suites University
Address: 840 E King St, Boone, NC 28607 (Formerly BEST WESTERN Blue Ridge Plaza)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Boone
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Boone
#3 Business Hotel in Boone
#4 Romantic Hotel in Boone
#6 Family Hotel in Boone
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites University 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
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Also Known As:
Best Western Blue Ridge Plaza Hotel Boone
Best Western Hotel Boone
Best Western Boone
Boone Best Western

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