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“Lost Reservation”
Review of Super 8 Boone NC

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Super 8 Boone NC
Ranked #12 of 18 Hotels in Boone
Boone
1 review
“Lost Reservation”
Reviewed 9 July 2014

Enjoyed the Boone NC area until our check in time of 3pm, then the fun started. The gentleman at the front desk informed us that even though he saw our reservation he did not have a room for us. Super 8 was over booked and did not know if he could put us anywhere. After looking through the system, super 8 found where I had made my reservations. I was given a room with very little AC and a complimentary box fan. WOW!!!! The gentlemen was very nice and did put me in a room, but there were other members of my party without reservations and they walked right in and got a room. Let me add, this was booked thru tripadvisor not super 8, so look out when you book thru this site. Thanks super 8 for helping us at least have somewhere to stay during the 4th!!!!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8

Helpful?
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmchap, Front Office Manager at Super 8 Boone NC, responded to this review, 13 July 2014
I apologize for any confusion during your check in here at the Super 8 of Boone. I understand that there were some rooms not ready at our check in time. This wasn't a matter of not having your room or having lost your reservation, the housekeepers simply had not finished all the rooms. I am happy the gentleman at the front desk went to such lengths to accommodate your needs. The management expects each guest's needs be met and that our obligation to our guests fulfilled. I hope we will be able to host your next visit to the High Country. Thank you for your comments.
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836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
Ocala, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 July 2014

We went to check into this property at 6PM (with a reservation) and were told our room wasn't ready because housekeeping was running behind and that we should go eat or something until they could get the room ready. We had driven 6 hours and moved our daughter from Charlotte to Boone so we were tired, sweaty and in need of a shower. Going to a restaurant was not an option! Our room was ready at 8:10PM. Unacceptable! We were told the manager would contact us to 'make it right'. That never happened. This was a non-smoking room that reeked of smoke. There were brown stains on the underside of the bedspread and the blanket was thin and threadbare. Not only would I not stay in this hotel again, I will never stay in a Super 8. Too many bad experiences have turned me against this chain.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmchap, Front Office Manager at Super 8 Boone NC, responded to this review, 7 August 2014
I am sorry your experience in Boone wasn't what you expected. I apologize for the night in question and I assure you that measures have been taken to avoid a recurrence. We have added staff to our housekeeping department and to our front desk department. Hopefully this will rectify the issues you experienced. You are right your wait was totally unacceptable.
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Travellers are raving about these Boone hotels

Waxhaw
1 review
Reviewed 7 July 2014

We came to spend 2 nights so enjoy to fireworks & to take our son to Tweetsie for the weekend. The lobby was nice, the check in was easy & fast. The rooms was okay, there was a few issues that we didn't care for that we saw...hair on the bathroom floor, stains on a few items, the carpet wasn't cleaned bc it left my sons feet black. The breakfast was good, tables wasn't cleaned after someone was sitting so you had to clean it yourself. There was an issue with parking once we returned from being out for the day. Overall the staff was very friendly & willing to meet our needs & do what we wanted them to do.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paxtonsmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmchap, Front Office Manager at Super 8 Boone NC, responded to this review, 13 July 2014
Thank you for your review of the Super 8 in Boone, NC. I am happy you were able to see the fireworks at Tweetsie Railroad, it is one of our favorite events. Our housekeepers and maintenance crew have worked hard to keep our facility up to date. We are also proud of all our staff and their efforts to helpful and efficient. i have passed your concerns along to our housekeeping supervisor and he will see that these issues are corrected. I apologize that your visit did not meet your expectations, I hope to be able to see you on your next visit to Boone.
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Charlotte, North Carolina
1 review
Reviewed 6 July 2014

This is a good motel if you just need a bed for a reasonable rate. Our room kind of had a weird smell and the third story sliding windows had no screens (which kind of freaked me out.) The breakfast was comparable to most hotels and the staff was super nice. The beds were comfortable.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank mtamra44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmchap, Front Office Manager at Super 8 Boone NC, responded to this review, 7 August 2014
I appreciate your positive comments about our Super 8 of Boone. Thank you for the "super nice" remark about our staff, we do have a nice group of people working for us. I think, if you stay with us again, you'll be pleased to find new additions in our Super Start Breakfast menu. Please consider Super 8 of Boone on your next trip to the High Country.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Boone NC

Property: Super 8 Boone NC
Address: 2419 Highway 105, Near US 321, Boone, NC 28607-7815
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Boone
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 18 Hotels in Boone
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Boone NC 2*
Number of rooms: 101
Official Description (provided by the hotel):
Enjoy an Appalachian getaway at the Super 8 Boone NC hotel near Grandfather Mountain and many other attractions. Conveniently located on Highway 105, our hotel offers easy access to outdoor adventure and vibrant campus life. Free RV parking with outdoor outlets makes it easy to explore the area. Plan your day trip with free high speed internet, and then relax with a swim in the largest indoor pool in Boone! Revive in the morning with our Super Start continental breakfast bonanza. We offer handy amenities like refrigerators, single serve coffee pots and microwaves in every room. Handicap accessible, non smoking,a suite and pet friendly rooms are available. ... more   less 
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Also Known As:
Super 8 Boone Hotel Boone
Super Eight Boone
Boone Super 8
Boone Super Eight

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