We have stayed at Yonhalossee for many years, but unfortunately they recently outsourced the property management. We were extremely disappointed in the lack of customer service resolving an issue we had with our last visit. We called and booked a cabin, specifying it was for 2 families, but when we checked in we see the master bedroom has a hole in the wall and is open to the living area. That won't work for 2 families that need separation and privacy, and there was a young baby in our party. We checked in at 5 as per instructions and called to voice our concerns but the office was already closed, so if you have any issue with your room after you check in, you're out of luck! We left a message about our issue, and had to make do by having some of our party sleep on the couch, and the family that stayed in the king room was awoken at dawn when the baby wakes up because there is no separation between that room and the living room. Our phone call to the office was not returned and I had to call again the following morning. I was told I would have to pay $450 for a new cabin which is ridiculous so they reduced it to $90, but I was not interested in paying more money to resolve the issue. I was told it was my fault for not seeing the pictures clearly indicate there's a hole in wall. It is not at all clear there's a hole in the wall in the pictures, it looks like there's a mirror in one picture and is not clear it's open to a bedroom in another. I was not pleased with our rental, but I was extremely disappointed in the lack of customer service that I wasn't able to talk to anyone after checking in, no one returned my call, and I was told it was MY fault for not reviewing the pictures, and that I would have to pay extra money to resolve issue. We will not be staying again, and will miss Yonahlossee a lot.
- Official Description (provided by the hotel):
- Yonahlossee, a natural resort, a place where families gather and couples celebrate. Offering intimate Inn Rooms, cozy cottages, and elegant vacation rental homes in the heart of the Blue Ridge Mountains. Located just minutes from Blowing Rock, the Blue Ridge Parkway, and all area attractions including splendid views, beautiful waterfalls and Mother Nature at her finest! ... more less
- Also Known As:
- Yonahlossee Hotel Boone
- Hotel At Yonahlossee