False advertising, listed 8:30-9:00 pm on printed vouchers and wont honor the time frame. They said when the vouchers were made they had to estimate sun down. If you purchase a ticket for any event or anything involving departure who estimates time of departure? Wanted to charge us an extra $52 just to book a different time of the day. Owner was rude and said its my responsibility to follow there website weekly. Said I had two months to figure this out when I did not even have the tickets two months ago. I asked for a refund, and she stated there are 32 other vouchers not redeemed what makes you so special? Save your money for something else because if they treat you like this before your arrival what are they going to be like when you get there and vouchers are redeemed and travel zoo then pays them. I have another family whom my daughter plays soccer with said they redeemed there's to go out and find out they missed departure by a few minutes and they would not let them catch up. Then to give them attitude because they had to put them with the next group which was full and how much of a inconvenience it was to the vineyard to do that. I should have listen to them and I would not be out money I don't have to throw away. As well as my 10 year old daughters birthday present is now taken away from her because they wont reschedule us or they wont depart at the time that states on my voucher. I am blown away that they can even do that.
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