We were there due to a family member being in the hospital. The location of the hotel is very convenient to the hospital-- about 4 minutes drive away.
CON: The food in the breakfast is low quality even though the variety was high. Quality service of front desk varied from great to horrible -- inconsistent.
PRO:The housekeeping manager was friendly. Location to hospital. Several restaurants/eateries in the area. (Extra Tip: Mellow Mushroom is yummy.) We enjoyed the suites space and amenities and the beds were very comfortable!
My Experience: We experienced helpful service from Gretchen during our stay but did come upon a hiccup of rude service at the front desk with Nora. When we told her the hot water wasn't hot and asked her how to get hot water for some tea she told us she was busy and copped an attitude. When my mom apologized for upsetting her (which she really didn't need to apologize), Nora replied that she was very busy. I confronted her, telling her that if a hotel offers a service and it doesn't meet the expectations, no matter how busy you are, there is a way to speak to your guests. I offered that she could have at least told us that she would get right on it just as soon as she finished her tasks. We weren't unwilling to wait and our expectations were not prissy. Nora apologized to my mother but it really stuck in my mind that the hotel needs to know about her horrible service for coaching opportunities. I will say that she apologized but it still upset me because my family was in town because a family member was dying. This was an opportunity for compassion and empathy for a guest to be displayed to deliver WOW service-- but instead human compassion was zero and it was just salt in the wound.
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- Also Known As:
- Country Suites By Carlson, Burlington Hotel Burlington
- Country Inn Burlington