We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Sloppy, Unprofessional and Rude” 1 of 5 bubbles
Review of Mountain Springs Cabins

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Candler
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Mountain Springs Cabins
Certificate of Excellence
Washington DC
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Sloppy, Unprofessional and Rude”
1 of 5 bubbles Reviewed 15 April 2007

Bad customer service has a new champion in Mountain Springs Cabins. My family (with 2 young children) had a reservation for 5 days from 4/2/07 – 4/7/07, which I had changed from earlier dates of 3/31 – 4/5. Because of a computer glitch or human error, our change in reservation didn’t show up on their computer. Despite showing them their own written confirmation of the change, they refused to honor our reservation. Upon discovering the discrepancy, the proprietor was immediately foul-mouthed, without any consideration that the mistake might be hers. This despite the fact that her computer was down, so she had no way of checking. A half hour later she apologized
and offered us an upgrade on the cabin we had reserved. Three days later, seemingly very distressed over losing money, she recanted her generosity and accused me of “doctoring” the reservation’s written confirmation! She demanded we leave or pay more money for the cabin we had already paid for. Both sides called a sheriff’s officer in, who told us that Mountain Springs Cabins is essentially a hotel, and therefore, despite evidence of it’s breach of contract, we had no landlord/tenant legal recourse. Thus the proprieter had a right to kick us off of her property, and my only recourse was a civil suit.

Throughout our experience, Mountain Spring’s reservation system and check-in procedures were sloppy and unprofessional. For example, the proprietor claimed that they “never take reservation change requests over the phone”. However, they did in our case, and never told us of the policy when we were booking the cabin. Another example: When we arrived, despite introducing myself, the proprietor assumed we were a different family and sent us off down the road to the wrong cabin. When she realized her mistake, she was immediately rude to us, apparently because she had expected our arrival 2 days earlier due to her sloppy reservation system.

Facilities: The creek on the property is nice and the cabins small but quaint, although poorly maintained. The gas fire place in our cabin never worked, and the toilet over-flowed.

Asheville has dozens of cabin resorts – have a relaxing vacation and stay away from Mountain Springs!

Stayed April 2007
Helpful?
8 Thank elisse58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

317 reviews from our community

Traveller rating
    290
    19
    4
    1
    3
See reviews for
157
114
8
1
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Any
English first
Hotels you might also like...
Also consider these accommodations in or near Candler
12.6 mi away
Brookstone Lodge
Brookstone Lodge
#31 of 63 in Asheville
4.0 of 5 bubbles 839 reviews
11.8 mi away
The Residences at Biltmore
The Residences at Biltmore
#24 of 63 in Asheville
4.5 of 5 bubbles 1,122 reviews
9.5 mi away
The Inn on Biltmore Estate
Show Prices
Show Prices
Show Prices
7.2 mi away
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
11.6 mi away
Grand Bohemian Hotel Asheville, Autograph Collection
7.5 mi away
Holiday Inn Express Asheville
Show Prices
Show Prices
Show Prices

Been to Mountain Springs Cabins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mountain Springs Cabins

Property: Mountain Springs Cabins
Address: 27 Emmas Cove Rd, Candler, NC 28715-9037
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Candler
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 5 Speciality Lodging in Candler
Price Range (Based on Average Rates): £
Number of rooms: 14
Official Description (provided by the hotel):
Nestled in the foothills of the Smoky Mountains and near the Blue Ridge Parkway just 10 minutes west of Asheville, Mountain Springs Cabins is the ideal destination for a family vacation, romantic getaway, honeymoon, small wedding parties, group reunions or a quiet meditative solo retreat. We have streamside cabins, fireplaces, and beautiful mountain views. Where the meadows meet the mountains...and the mountains meet the sky. ... more   less 
Also Known As:
Mountain Springs Cabins Hotel Asheville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing