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“Bad Experience”

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Surfside Lodge Oceanfront
Ranked #14 of 19 Hotels in Carolina Beach
Troutman, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bad Experience”
Reviewed 4 August 2014

Stood at this motel last week and was very disappointed with the room. First upon arrival room was quoted at $165.00 and final cost came to $204.00, pretty costly. Then made it to the ocean view room. Mattresses had stains all over them, carpet was dirty, must have had a leaking ceiling, toilet not flushing, and a shower that was designed for a teenager it was so small. Had to repack and relocate to another room. This room was better than the first but still had stains on the mattresses and noticed on a few occasions some roaches walking around. Not a good stay at that price, owner needs to do some major housekeeping.

Room Tip: no comment
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
7 Thank craig k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 17 September 2014
I apologize for the issues you encountered. We are addressing the beds and have ordered all new mattresses which will arrive in October. We are an older property and do have extremely small bathrooms. As we are continuing to upgrade the property we will see what we can to improve our bathrooms as well. Again, please accept my apology for your stay and we hope you will give us a try next year. Barry Eagle
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240 reviews from our community

Traveller rating
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    27
    19
    54
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Birmingham, Alabama
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2014

If you are just looking for an inexpensive place to crash while visiting the beach, this is a nice location, within walking distance to the boardwalk, souvenir shops, the marina, and good places to eat. The pool was enjoyable as was being right on the beach. But there is nothing fancy about the rooms. Ours was smaller than we expected with a tiny bathroom, the beds were hard, it was difficult to get clean towels, and the wifi was very spotty. We did not have a kitchenette in our room. But it wasn't totally horrible, and I would probably stay here again to save money.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 31 July 2014
Thank you for taking time to review our hotel. I apologize about the comfort of the beds. We have ordered new mattress pads which should be arriving in a few weeks which we expect to help with the comfort. I do apologize on the bed comfort. We will evaluate our current bedding to determine if we need to start replacing some of the mattresses. We appreciate your feedback and will use it to improve our services and amenities. Barry Eagle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 July 2014

This was the cheapest hotel we could find in the Carolina Beach area and, with that said, we got about what we expected. The room was very dated with peeling paint, musty smell, low quality bedding, and loud residents. Thankfully, the price reflects these amenities so I thought we got a good value. The location, however, is awesome and only a five minute or so walk to the Boardwalk area and only a few seconds walk to the beach. If you're traveling to Carolina Beach on a budget, I would recommend this property and would stay here again.

  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kyle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 31 July 2014
Thank you for your review. We do have some dated rooms. We have purchased new furniture that will be arriving in several weeks. I hope the next time you visit you will get a chance to experience the updated rooms. Again, thank you for taking time to review us. Barry Eagle
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Winston Salem, North Carolina
Level 1 Contributor
2 reviews
Reviewed 18 July 2014

Great Location, right on the ocean, near the boardwalk, McDonald's, the boat rides,
Had a top floor ocean view room #21, not quite high enough to see the beach, but you can see the ocean over the sand dunes. The room was spacious, had all new appliances, was a kitchenette but was completely empty, except a couple plastic spoons. Who brings their own pots and pans etc? room was cool except the bathroom was hot unless you leave door open all day.
Wifi was non existent , other than those minor things a great place, a little pricy at $186 a night,
I stayed at a similar place in Kure Beach a mile down the road for $150 and it had wifi and a stocked kitchen.

Room Tip: Ask to see the room before you commit, they let me.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ifixoldhouses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 31 July 2014
Thank you for your kind review. I apologize you didn't have any utensils in your room. We keep baskets of utensils at the front desk for those who have needs. I am sorry that our staff didn't bring that to your attention at check in. We will make sure to address this with the team. We appreciate your business and hope to see you again. Barry Eagle
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

Me and my wife stayed here for a week and loved it the people was very nice the room was clean and the pools was very nice. I've stayed here ever year since I was little and it is the better then it has ever been.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank james-sams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 12 July 2014
Thank you so much for the kind review. Glad to read you have been a long time visitor. We look forward to your next visit. Barry Eagle
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Four Oaks, North Carolina
Level 6 Contributor
232 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 1 July 2014

The staff here is wonderful and helpful. The place is clean. By virtue of it's location and it's price - would definitely recommend staying here when visiting Carolina Beach. Has two swimming pools that are clean and well maintained. There are shops and other local things to do (The Boardwalk) very close by - easy and enjoyable walk. Enjoyable stay.

Room Tip: I sometimes go through travel websites but decided to call the location directly and ask to if there...
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 12 July 2014
Thank you so much for the kind review. So glad you enjoyed your stay. We look forward to seeing you again in the near future. Barry Eagle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gettysburg, Pennsylvania
Level 5 Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 June 2014

The Surfside is a good place to relax for a few days near the ocean. They keep the place reasonably clean considering everyone come in with feet dusted with beach sand. The room are comfortable and the furniture and bathroom appropriate for a beach hotel. They serve breakfast from 7:30 to 10. It's self- service similar to a Holiday Inn Express. They also have a free wine and snack time from 4-6 pm. The front desk people were more friendly than the norm. It's one block off Nags Head's main drag. Lots to do and see within a short drive. Not cheap but given its proximity to the ocean and location, a pretty good deal.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crown142, Owner at Surfside Lodge Oceanfront, responded to this review, 12 July 2014
Thank you so much for the kind review. I believe you may have inadvertently reviewed the wrong property as we are in Carolina Beach and you mentioned Nags Head. Also, we don't serve breakfast at the property. Thank you. Barry Eagle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Surfside Lodge Oceanfront

Property: Surfside Lodge Oceanfront
Address: 234 Carolina Beach Ave N, Carolina Beach, NC 28428-6111 (Formerly Surfside Motor Lodge)
Region: United States > North Carolina > Carolina Beach
Amenities:
Swimming Pool
Hotel Style:
Ranked #14 of 19 Hotels in Carolina Beach
Price Range (Based on Average Rates): £
Hotel Class:2 star — Surfside Lodge Oceanfront 2*
Number of rooms: 29
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Also Known As:
Surfside Motor Hotel Carolina Beach
Surfside Hotel Carolina Beach
Surfside Motel Carolina Beach

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