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“Hampton Inn, Carbo/Chapel Hill, North Carolina” 5 of 5 bubbles
Review of Hampton Inn & Suites Chapel Hill/Carrboro

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Hampton Inn & Suites Chapel Hill/Carrboro
Ranked #1 of 1 Hotels in Carrboro
Certificate of Excellence
Austin, United States
1 review
“Hampton Inn, Carbo/Chapel Hill, North Carolina”
5 of 5 bubbles Reviewed 26 May 2014

I usually DO NOT write reviews. However this hotel is exceptional in Customer Service. Wonderful experience & down-home sweet staff. So very kind & helpful. Especially LOVED the Complimentary Breakfast options & the staff was superb. Kudos to Michelle & Jesus:-)) Customer is always right at this hotel. Thank you Hampton Inn, Carbo/Chapel Hill, North Carolina.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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651 reviews from our community

Traveller rating
    466
    135
    34
    8
    8
See reviews for
275
103
33
177
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Wilmington, North Carolina
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 May 2014 via mobile

In town for business and everything was 1st class from check in to when I departed...will definitely stay again when back in the area. Location was a big plus as well, everything you need is right there and makes for a real convenience. Finally, I must say that I slept fantastic and that is always 1 of the most important keys for myself for any place I stay during my travels.

Stayed May 2014, travelled on business
Helpful?
Thank surfcityman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 19 May 2014

Bathroom linen were soiled upon arrival and although bathroom was cleaned daily, remnants of the same debris were visible everyday. Staff could have been more attentive. While awaiting check-in, I wasn’t acknowledged for several minutes even though two attendants without customers were behind the desk. I was eventually told by a clerk “that he would be right with me” (I give him credit for later taking time to assist with directions). Location good for walking to restaurants and shops.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Hampton Inn & Suites Chapel Hill/Carrboro, responded to this review, 17 June 2014
Dear Karen M,

Please allow me this opportunity to apologize for the inconvenience you experienced with your stay at our hotel in regards to our service and linen. I appreciate your taking the time in completing a survey on Trip Advisor which is the first step towards improvement of our services. I can assure you that your concerns have not gone unnoticed and has prompted us to look into these issues.

The Hampton Inn & Suites is committed to providing our guest with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance.

If you do find yourself visiting the area again please feel free to email or call me directly so I can ensure the quality of service and accommodations our hotel has to offer.

Kind Regards,

Kevin Rooney
General Manager
919-969-6988
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2014

How refreshing to be able to walk-in, check-in and relax after a long drive. Lovely area of a town, close to many things to do. I felt very comfortable being alone and had no worries about safety. The amenities at the hotel were great, loved the 2nd floor pool area and the gym was clean and had a great row of windows to see out and not feel enclosed.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank 593cathleenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

This Hampton Inn looks brand new and actually a bit hard to find due to a lack of big sign. It is in a great area with shops and restaurants in walking distance.

Since it is new, it is well designed and in great condition. My only two complaints:

1) rude front desk staff. The woman working was not at all welcoming or even polite when I checked in, and maybe said 10 words in my whole interaction. I later called about problems with the wifi and it took many, many rings before she answered and she was rude on the phone.

2) no coffee shop or espresso drinks in the lobby. Yeah I'm probably spoiled, but I like a latte in the AM more than regular coffee.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Bobcharli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Hampton Inn & Suites Chapel Hill/Carrboro, responded to this review, 17 June 2014
Dear Bobcharli,

Thank you for your most recent stay and your review of our hotel. I am sorry that my front desk staff did not give you the level of service that you expect from Hampton Inn & Suites. We strive for superior service and accommodations and I am truly sorry that we fell short on your most recent stay. Your comments will assist in our training to become a top notch hotel.

We do offer coffee in the lobby 24 hours but as you said unfortunately it is not of a coffee shop variety. My staff would be happy to suggest a few options that are within walking distance if you should decide to stay with us again.

Again thank you for your comments.

Kevin Rooney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stamford CT
Level Contributor
70 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

Still looks brand new, clean and spacious room and bathroom, comfortable beds. Huge lobby and top notch free breakfast, large exercise room with treadmills, elliptically, etc. Parking is five dollars in garage, on fourth/fifth floors. Hotel is easy walk to Carrboro restaurants, including Acme, very good; about a twenty minute walk to UNC campus as hotel is on Carrboro/Chapel Hill border. This Hampton is much closer than the Chapel Hill location, which is close to Durham border.

Stayed April 2014, travelled with family
Helpful?
Thank tymelyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Head Island, South Carolina, United States
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 7 May 2014 via mobile

We thoroughly enjoyed our stay! We were visiting from SC to see the band Haim at cats cradle. It's next door! Walking distance to dinner at Lantern. With
Convenient parking and beautiful new rooms!!
It was a perfect and we will be back soon!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Chapel Hill/Carrboro

Property: Hampton Inn & Suites Chapel Hill/Carrboro
Address: 370 E Main St, Carrboro, NC 27510-1852
Phone Number:
Region: United States > North Carolina > Carrboro
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #1 of 1 Hotels in Carrboro
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Chapel Hill/Carrboro 2.5*
Number of rooms: 142
Reservation Options:
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