I've been using this hotel for the past 6 years and I will not stay here again. This stay was for nearly three weeks.
Upon my arrival I had a conflict with the room rate and a published promotional rate. Hotel Management was unwilling to honor published promotional rate which is good until December 2010.
I left my tooth brush at home and asked the front desk if they could help me. "NO" was the answer. Two days in a row I heard “We have toothpaste but no brushes for you to BUY" Wow thanks for welcoming me back "Home" what a joke!
Its 90+ on the weekend so why not head out to the lake. I asked the front desk for a pool towel for the beach at 9:15am and they told me I couldn't have a towel until 10am when the pool opens. I insisted I must have a pool towel to avoid soiling the room towels. In an unpleasant tone the front desk instructed me to use the room towels. Well now their beautiful soft white towels are orange.
One good thing is the Hilton furnishing are a good quality. The bed and pillows are nice.
In the end Poor food quality and selection combined with horrible service makes the Homewood Suites anything but your Home away from Home. What a shame.
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- Also Known As:
- Homewood Suites By Hilton Raleigh/Cary Hotel Cary
- Homewood Suites Raleigh Cary
- Homewood Suites Cary
- Hilton Cary
- Homewood Cary
- Cary Hilton
- Cary Homewood Suites