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“A Little Smelly” 3 of 5 bubbles
Review of Red Roof Inn Raleigh Southwest - Cary

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Red Roof Inn Raleigh Southwest - Cary
Ranked #20 of 22 Hotels in Cary
Raleigh, North Carolina
1 review
“A Little Smelly”
3 of 5 bubbles Reviewed 16 May 2014

i stayed in a room on the bottom floor which i did request however it would have been nice if they had told me in advance that the room was pet friendly the entire downstairs smelled llike dog to me not a fan of doggy smell

Room Tip: get the dog smell out or don't rent those rooms to people who do not have pets
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  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ilva W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 22 July 2014
I'm sorry for the issue concerning the odor. We're actively taking measures to resolve such issues, which can be a challenge. Thanks for letting us know and we look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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136 reviews from our community

Traveller rating
    18
    28
    42
    27
    21
See reviews for
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42
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Ontario, New York
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

Stayed at the Red Roof for 3 nights last weekend. THe hotel was decent. Clean but signs of aging in some areas. Very convenient to restaurants and shopping. I do have to give acknowledgement to the front desk attendant Stephan. He really went out of his way to obtain a specific room type that I needed. Thank you Stephan!!

  • Stayed May 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank milkeway04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 22 July 2014
Thank you for taking the time to write your review.
We look forward to having you stay with us again and I'll pass along the comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kure Beach, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 11 May 2014

My husband picked this hotel, because it was cheap..and we got worse than what we paid for. The tub was so permanently stained, it looked like someone had used it instead of the toilet. The room in general was dirty, and the hallway smelled terrible; but the worst part was the stained sheets. Obviously two or more people had sex on the bed, then the bed was made without changing the linens. I'm still sick, just thinking about it.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank EmilieKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 14 May 2014
I'm very sorry for the issues. I'd like more information so that I can investigate the matter in more detail, so that we can ensure that we don't have such occurrences in the future. Feel free to contact me at (919)469-3400.

Jeff Horne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
9 reviews
5 hotel reviews
3 of 5 bubbles Reviewed 22 April 2014

Front desk staff are very friendly and helpful, beyond that, you are on your own. Some light bulbs not working, cleaning staff should notice that. Had coffee maker in room, but no coffee. Had bathroom with tub but no shower curtain. Place has potential.

Room Tip: Very noisy at night in 2nd building. Room doors don't close properly, so guests had to slam the...
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  • Stayed April 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DAVID F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 14 May 2014
Thank you for the response. I'm sorry things did not meet your expectations and we working to correct the issues mentioned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 4 April 2014 via mobile

I was hesitant to stay here due to recent bad reviews. I will admit the afternoon staff was a little rude when I attempted to make a reservation, but I shrugged it off and came.

The lobby was neat and tidy. The lady at the desk was a little stand offish at first but warmed up quickly.

My room was clean and the best part....HARDWOOD FLOORS! So awesome! Will definitely stay here again and spread the word to family and friends.

Stayed April 2014, travelled solo
Helpful?
Thank Amber R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 17 April 2014
Thank you for taking the time to give us the review. We appreciate your business and look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danielsville, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

The room was immaculate and Clean smelling. The front desk staff was top notch. I Booked again for another week stay. Stephon at front desk very professional and helpful. I highly recommend this location.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Schaefferman987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 2 April 2014
Thank you for the comments. I'll be sure to pass along your comments to our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
1 review
1 of 5 bubbles Reviewed 12 March 2014

I've never stayed in a RRA and I won't be staying in one again. Someone else made this reservation. Checked in after 6 hours on the road with 6 teenagers. In our room...there are NO working lightbulbs except in the bathroom. Front desk says you're only staying the night right...like that would be okay. No we are supposed to stay 3 nights for NC state Robotic compeition. He says we will have to wait for someone from mainentance to come in the morning. REALLY???
Oh...and there are NO Towels in our room...not one. Oh he says we can come to the next building and get some.
I change clothes go outside to the next building and he sees no reason for me to be upset.
Well... there's bargins and then there's plain unexceptable at any price. Hotel? Hostel?

Room Tip: Don't stay here unless you are desperate
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  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0247, General Manager at Red Roof Inn Raleigh Southwest - Cary, responded to this review, 14 March 2014
I'm very sorry for the issues encountered on your recent stay. I'm conducting a detailed investigation into what you described to ensure that we don't repeat such events in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Raleigh Southwest - Cary

Property: Red Roof Inn Raleigh Southwest - Cary
Address: 1800 Walnut St, Cary, NC 27518-9200
Region: United States > North Carolina > Cary
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #20 of 22 Hotels in Cary
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Raleigh Southwest - Cary 2*
Number of rooms: 106
Reservation Options:
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Also Known As:
Red Roof Inn Cary
Cary Red Roof Inn

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