I have read all of the reviews and I have to say I didn't see what everyone was so excited about. It is a very nice hotel. The staff when I arrived was very professional and courteous. Rooms were large and very comfortable. Water in the shower was lukewarm at best.
The fire alarm going off at 1:30 revealed a couple of problems that I might have missed during my quick stay. Fire alarms happen, not the hotels fault. Everyone made their way outside and stood wondering what was going on as the firemen arrived. Nobody from the hotel ever came out to tell us what was going on. It was late and the night manager had his hands full with the firefighters figuring out what the problem was - so that I can also understand. When we filed back into the hotel everyone amassed at the elevator. A bunch of people walked to the left of the building to find the stairs, but found conference rooms. then to the right and found the restaurant. There was no access from inside of the hotel to walk back up to our rooms. So I decided to get something to drink from the concession area while I waited for the elevator. No concession area - old hotel, understandable. Asked the night manager where the ice machine or any vending machines could be found and was told that there was a convenience store next door at the gas station. I stood there not sure how to react to being told that I would need to walk to the gas station if I wanted to get a drink - the fireman standing by also shook his head in amazement. I went back to my room to find an ice bucket with cold water in it - so I went back to bed.
To any Marriott gold members, if they ask whether you want the points or the free breakfast TAKE THE POINTS. You get to choose from 4 items that are boxed off on the breakfast menu. I chose the scrambled eggs and sausage. Would have been better off spending $5 at McDonalds.
Again, my emotions were mixed on this property, as the staff that I encountered when I arrived was great, the hotel is very clean, rooms were comfortable and roomy. But there are a few things that a Marriott level 6 hotel should have that this hotel does not.
- Official Description (provided by the hotel):
- Located in the heart of Chapel Hill, North Carolina, The Siena Hotel, Autograph Collection is a gathering place perfect for retreats, meetings, weddings, and romantic getaways. Old world charm is met with modern amenities throughout the property. Rooms and suites are spacious and feature comfortable living areas, Juliet Balconies, and large marble bathrooms. Outside enjoy the southern skies to dine, lounge, or play the iconic Italian game of Bocce. Experience Il Palio, which like its namesake festival, brings people together in celebration. Chefs strive to emulate the best of the great Italian tradition of hospitality and quality at the table and in the glass. The vision is simple - use the best local and Italian ingredients as purely as possible and serve them with comfort and pride. Your Italian Villa is 1.5 Miles from the University of North Carolina, 7 miles from Duke University, and 16 miles from Raleigh-Durham International Airport. ... more less
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- Also Known As:
- Siena Hotel Chapel Hill
- Siena Chapel Hill
- The Siena Hotel, Autograph Collection Chapel Hill, North Carolina