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“Worst hotel stay ever!!!”

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Hampton Inn and Suites Chapel Hill / Durham Area
Ranked #5 of 18 Hotels in Chapel Hill
Certificate of Excellence
Reviewed 29 April 2014

Staff and hotel were absolutely not up to Hampton Inn standards. Staff was loud and rude when they bothered to acknowledge us at all. Lobby and first floor smelled bad. Room wasn't clean. There was dirt on the toilet and a dirty rag hanging on the shower curtain rod. Cold coffee. Dirty floors. Wouldn't be surprised if there were bed bugs but was too scared to look that close! Not sure how this place received good reviews from other travelers. Totally disgusting. Will NEVER stay there again!!!!

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  • Stayed: April 2014, travelled as a couple
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3  Thank lisarT1944BG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 6 May 2014

Thank you for your recent stay with us and reviewing our property. Providing excellent customer service is one of the things we pride ourselves on and I am sorry to read that we did not live up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to our hotel in the near future, and hopefully on such occasion we can start to rebuild your trust in our hotel. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay to obtain additional detail.

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578 - 584 of 787 reviews

Reviewed 27 April 2014

We stayed at this hotel for 3 days while in NC for a wedding. My son and his wife joined us for 2 days; their reservations were made only 5 days before they came. My many phone calls and questions were answered politely and e/mail communication was prompt. When we left, clothing was forgotten in a closet. Upon phoning to request they be sent, it was done immediately and they arrived before the end of the week. The staff was friendly, helpful and the stay was very enjoyable. I highly recommend this establishment! Thank you!

Room Tip: No suggestions, not enough experience to make a comparison.
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  • Stayed: April 2014, travelled with friends
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1  Thank Snickie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 6 May 2014

Thank you for your review and for choosing us for your accommodations. It was wonderful reading your review as we strive daily to present the absolute best in product, service and experience and it's wonderful to see it come together for our guests. I will be sure to pass along the kind words to the staff. I hope if your travels bring you back to the area, you will again choose us for your accommodations

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Reviewed 27 April 2014

This hotel was clean, spacious and the breakfast was one of the better ones I've had. It offered fresh fruits, hot meals, a choice of protein as well as a good selection of breads and cereals. I plan to go back next time I'm in Chapel Hill.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank 138ursulab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 6 May 2014

Thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and are glad you enjoyed your stay. We look forward to your return and hope you have the opportunity to experience all the great things that are happening in the Chapel Hill area. We can't wait to serve you again.

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Reviewed 25 April 2014

Nothing but good things to say about this Hampton Inn Chapel Hill/Durham. This is the only place we stay when we go to UNC.

You are within an eight minute drive of the UNC campus and also close to the University Mall area. Check-in was easy, quick and they even provided fresh lemonade for tired travelers. Our room was ready, fresh and clean; the bathroom was a very good size.

Nice and clean pool area and a very nice pond area near parking lot provided good "turtle" entertainment. You have very large turtles in North Carolina. Geez!

We'll be back again and thank you for all you do, Hampton Inn & Suites Chapel Hill employees!

  • Stayed: April 2014, travelled as a couple
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Thank JoAnnR411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 6 May 2014

Thank you for your review and for choosing us for your accommodations. We are honored and privileged to serve you and are excited to be your hotel when visiting the Chapel Hill area. I am so glad you got to enjoy some quiet time by the pond area. I too enjoy watching the frogs, fish and turtles. I saw one of the biggest frogs I have ever seen the other day sitting on top of one of those huge turtles. Wish I had taken a picture to share. Thank you again and we look forward to serving you again and hope you enjoy each and every stay with us.

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Reviewed 25 April 2014

The only place to stay when visiting Chapel Hill especially if you are a UNC Basketball fan. Suites are wonderfully comfortable and the hotel is close to everything you would want to see or do. Breakfast was good with excellent selections. The beds are one of the most comforatable beds around. Loved being able to have a full size fridge and the ability to make something to eat if I wanted to.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Mary Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 6 May 2014

Thank you for your review and for choosing us for your accommodations. Welcome back! It was absolutely wonderful to read your review and we are honored to have served you again. I am thrilled that you enjoyed your stay as well as the ambiance of our large suite rooms. We hope your travels bring you back to the Chapel Hill area, You will again choose us for your accommodations.

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Reviewed 21 April 2014

Clean, comfortable hotel near University of North Carolina Chapel Hill. Close proximity to Raleigh Durham Airport. Queen size beds, pool, hot tub, great breakfast, friendly staff. Always a great stay at Hampton Inns.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hampton
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 6 May 2014

Thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and hope that if your travels bring you back to the area, that you will again choose us for your accommodations.

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Reviewed 17 April 2014

We did not have a choice as to hotels, but the organizer for our group did a fantastic job in selecting this location. Would definitely recommend staying here, and would do so again if we are in the area.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Hampton
Thank Bob & Marge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, General Manager at Hampton Inn and Suites Chapel Hill / Durham Area, responded to this reviewResponded 20 April 2014

Thank you for taking the time to write to us about your recent stay at our hotel. I am so happy to hear that you had an enjoyable experience at our hotel! We pride ourselves on having knowledgeable and friendly staff and I am glad that you feel that your organizer for your group did such a fantastic job in selecting our hotel. I will be sure to share your compliments with our team. Thank you again for choosing the Hampton Inn Chapel Hill and we hope to see you again on your next trip through town!

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Additional Information about Hampton Inn and Suites Chapel Hill / Durham Area

Address: 6121 Farrington Rd, Chapel Hill, NC 27517-9467
Phone Number:
Region: United States > North Carolina > Chapel Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
#4 Romantic Hotel in Chapel Hill
Price Range: £82 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn and Suites Chapel Hill / Durham Area 3*
Number of rooms: 91
Official Description (provided by the hotel):
Where cutting-edge research and Southern ivy traditions meet...welcome to the Hampton Inn & Suites Chapel Hill/Durham. The area around our Hampton Inn & Suites® hotel in Chapel Hill/Durham boasts some of the most respected and historic universities in the United States. When you're staying with us, you're on hallowed North Carolina ground-a collegiate home to hundreds of thousands of alumni. Traditions here date back to 1789. And yet despite all the venerable history and institutions, both Chapel Hill and Durham buzz with a vibrant hum of activity. From concerts to theater, from football to poetry-you'll find it all here, near our hotel in Chapel Hill. So come stay with us at the Hampton Inn & Suites hotel in Chapel Hill/Durham. We think you'll enjoy a visit to our area, where cutting-edge research and Southern ivy traditions meet. ... more   less 
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Also Known As:
Hampton Inn And Suites Chapel Hill / Durham Area Hotel Chapel Hill
Hampton Inn Chapel Hill
Chapel Hill Hampton Inn
Hampton Inn And Suites Chapel Hill / Durham Area North Carolina

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