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“excellent”

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Courtyard Chapel Hill
Ranked #10 of 18 Hotels in Chapel Hill
Certificate of Excellence
Reviewed 31 July 2014 via mobile

3 night stay. the facility is the usual courtyard set up and located a few miles from UNC. safe, ample parking. the staff was exceptional during my stay. perfect service at every turn: I arrived early, they expedited it's availability. I
walk up to the elevator, the gentlemen mopping the floor pushes the button. every staff person made eye contact and said hello. a very pleasant stay.

Stayed: July 2014
Thank d m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Courtyard Chapel Hill, responded to this reviewResponded 17 September 2014

Thank you for your feedback regarding the staff. We look forward to seeing you on your next visti to Chapel HIll.

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Reviews (399)
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165 - 171 of 399 reviews

Reviewed 27 July 2014

Nice hotel in a relatively quiet, safe area. Staff was very nice and professional. Rooms were clean and comfortable. Would be great if they mowed the property in the afternoon, not 8 am.
Close to the college. Nice restaurant across the street in a new shopping area. Nice place for the family to stay overnight.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Harlin10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

My daughter and I stayed here one night while visiting the campus of UNC. We were doing tours of several universities, so basically we had a different hotel each night of our weeklong journey.
This was a lovely hotel. Extremely clean and quiet. Very personable staff. We were satisfied and would stay here again when returning to Chapel Hill.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank packliteFl0rida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

My family has stayed at this hotel on multiple occasions since I have lived in Chapel Hill, NC during the past year. Last weekend, my nephew left his pride and joy-an all-star team baseball hat- in one of the rooms. When we realized it and returned to look for it, the hotel granted us access to search the room ourselves. Once upstairs, Ms. Monica Glenn, the housekeeper, helped us look through the sheets and towels that had just removed from the room in which we had stayed. We found the hat! If it wasn't for the front desk and the housekeeping, we might not have been successful. Unique experiences such as these are important to disclose. It's not every day someone takes the time to help you look for something you've lost (a lot of people think "finders keepers"). Thanks, Marriott. We will definitely be returning.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Meg3185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Courtyard Chapel Hill, responded to this reviewResponded 17 September 2014

Thank you for your wonderful comments about Monica. It is a pleasure to be the hotel of your choice for the Chapel Hill area and look foward to seeing you soon.

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Reviewed 16 July 2014 via mobile

The hotel is fine and the staff is good, but...

I was here for an overnight stay, checked in during a rain and discovered their Direct TV had been knocked out, so no TV. Next morning, still no TV. They might want to rethink Direct TV. Beds are not great either, pretty hard.

Stayed: July 2014
Thank Martha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Courtyard Chapel Hill, responded to this reviewResponded 17 July 2014

Dear Martha,

Thank you for your review of the Courtyard by Marriott Chapel Hill. We deeply regret any inconvenience you experienced during your stay with us.
We strive to ensure all of our guests have a wonderful stay and take your comments seriously as opportunities to review and improve.
Should your travels return you to our area, we hope that you will consider us again.
Thank you and have a great day.

Best,

Sandra Whittington
General Manager
Courtyard by Marriott
Chapel Hill, NC

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Reviewed 13 July 2014

While my stay here was brief, it was a great one. Checked in late at night and the process was very easy and quick. Room was right off the elevator on the 2nd floor, prime location. Great beds and pillows, nice clean rooms although small. Breakfast was a little pricey but worth it...no other breakfast places nearby. Good location, only 5 mins to UNC Chapel Hill, 20 mins from airport.

I would recommend to anyone.

Room Tip: Ask for room near elevator (not on first floor). Not noisy like you'd think. Extremely quiet and...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sbwmaniac2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra W, General Manager at Courtyard Chapel Hill, responded to this reviewResponded 16 July 2014

Thank you for taking the time to share your experience! We look forward to your next visit to the Courtyard Chapel Hill.

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Reviewed 6 July 2014

I want to like this hotel as it is a Marriott and is so close to our Chapel Hill family. We have experienced housekeeping issues before (see my review from earlier this year). This visit I requested a feather-free room and was assured at check-in that housekeeping had taken care of the request.

But no. In the middle of the night when I was having an allergic reaction, I found that only one of the pillows was foam. But, all of them were covered in grungy pillow covers and some with hair.

At breakfast, I watched as a server handled dirty dishes while returning butter from a table to the buffet. Just not sanitary.

If there is a bright side, management comp'd our room and offered us extra Marriott points to return. But, I think we'll be down the road at Aloft.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank LaTrivs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Chapel Hill

Address: 100 Marriott Way, Chapel Hill, NC 27517-7100
Region: United States > North Carolina > Chapel Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chapel Hill
#8 Business Hotel in Chapel Hill
Price Range: £88 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chapel Hill 3*
Number of rooms: 169
Official Description (provided by the hotel):
Newly Renovated! ... more   less 
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Also Known As:
Courtyard By Marriott Chapel Hill Hotel Chapel Hill
Chapel Hill Courtyard
Chapel Hill Marriott
Courtyard Chapel Hill North Carolina

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