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“Nice but not totally up to standard”
Review of The Franklin

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The Franklin
Ranked #4 of 18 Hotels in Chapel Hill
Certificate of Excellence
boston
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice but not totally up to standard”
Reviewed 21 August 2008

We stayed at this hotel while getting my younger brother settled in for college at UNC Chapel Hill. Booked a double queen room with balcony for $221 a night.

Our flight from NYC was delayed so we did not arrive at the hotel until 2am, the man check-in literally told us our room number, no welcome or information about breakfast. All in all this is a very nice hotel, 4 star quality rooms with large comfortable beds and nice bathrooms. However the room service is terrible, under no circumstances would I recommend you try it. We had breakfast one morning and dinner the following night as it was raining very heavily and we didnt want to have to find somewhere. The quality of the food is awful, presentation very poor and the staff delivering it downright rude. Our evening meal was delivered by a what seemed like a kitchen porter with a very dirty chefs jacket on.

In summary, come for the location and the room quality. Do not come if you are expecting Southern hospitality or fine dining. Also as many other reviewers have pointed out the air conditioning is very loud.

  • Liked — the large beds
  • Disliked — the staff
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Rihanna29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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649 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Boston, Massachusetts
Level 5 Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 26 June 2008

This elegant hotel was perfect for visiting UNC and the charming downtown of Chapel Hill. We had a large corner room with fine furniture, extremely comfortable beds and linens. Very clean. The front desk was really helpful, spot on with their restaurant and entertainment recommendations. They even gave us their card if we ran into trouble by not having reservations.

Highly recommend this hotel. Expedia offered great deal making it even sweeter.

  • Liked — Convenience and elegance
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank GoGators2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 May 2008

The Franklin Hotel is in a great location, although if you are coming with a student for orientation (CTOPS) or move in, Carolina Inn is more convenient. The Franklin is at the opposite end of the spectrum from the Carolina Inn in terms of attitude and decor -- it's contemporary luxe while Carolina Inn is old world charm. Breakfast is wonderful and in a beautiful room on the second floor and not pricey compared with eating anywhere else in the area, but it should be included in the cost of the room because I can't justify the cost-- there's a very small work out room, no pool and no lobby although the bar is fabulous and so is the live music they have sometimes. A nice alternative to all the college type bars around. Still, there is little or no help, except for automaticdoors. when you arrive with luggage in the underground parking lot and have to schlep upstairs to the 2nd floor for reception.

AND the worst thing of all, is the ventilation system! It's like a 747 landing in your room - a Day's Inn kind of system -- all night long. A friend told me it wasn't so bad when she was there, but it was cool, so neither the air conditioning nor the heat needed to come on.

Stayed March 2008
Helpful?
1 Thank travelinggirl828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
Level 5 Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 May 2008

Nicely appointed rooms and a great location in the middle of Chapel Hill. Hotel has a small fitness room and a business center with a couple of computers and a printer - that came in handy! Free internet too.

Only minor issues: air conditioner in the room was pretty loud - had to adjust the volume on the TV each time it kicked on and off. But loved having the ability to cool off the room a lot at night. Also, the bathroom design was a little awkward.

Otherwise really liked having lots of restaurants and shops right in the area within walking distance. And its right off the college campus too. Did not need a car - explored on foot over two and a half days. About a $35 - $40 cab ride from RDU airport.

  • Liked — Location and Quality
  • Stayed April 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Pennden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, MA
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2008

This is a great hotel! It is in a great location (on Franklin St). Brand new facility so the rooms and the fixtures were beautiful. One of the nicer hotels I've encountered.

  • Stayed March 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank AlmostAMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 February 2008

This is a terrific, unique hotel located on Franklin Street, just a few blocks from the UNC campus and an easy walk to a number of good bars and restaurants. The hotel still looks and feels very new. The service was excellent, the bed was very comfortable, and we had a nice terrace overlooking Franklin Street. I was concerned noise from Franklin St. would be a problem but it was not. This is a cut above other hotels I've stayed in in Chapel Hill.

  • Liked — Location; newness; overall comfort
  • Disliked — No complaints
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank templeheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, NC
Level 4 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 30 December 2007

My husband and I spent one night at the Franklin Hotel after Christmas to celebrate my birthday, and to have a relaxing night without our sweet two year old. We were both very impressed with the Franklin Hotel, and its staff. It is a lovely decorated property with an ideal location on Franklin Street. The street noise can be loud (a man camped out on a bench across the street did like to yell at passing cars every 15 minutes in the early afternoon after check-in) so we were delighted when we saw the pillow menu that also included a sound machine.

The rooms are beautifully appointed, and quite comfortable. The bed and bedding were exceptional. The bathroom is very nice. However, it is difficult for two people to be in the room at the same time to comb hair or brush teeth because the area is small and with the position of the toilet and the bathrrom door, it is just difficult. The walk-in shower is very spacious. The room does have a make-up area outside the bathroom with a nice make-up mirror to make up for the smaller bathroom quarters.

We did have drinks at the bar in the hotel before dinner, and thought it was very warm and inviting.

Overall, we were very pleased with our stay at the Franklin Hotel and would highly recommend this property.

  • Liked — The bedding and bed
  • Disliked — We liked everything!!
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TarheelTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Franklin

Property: The Franklin
Address: 311 W Franklin St, Chapel Hill, NC 27516
Phone Number:
Region: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill
The Franklin Chapel Hill, North Carolina

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