We reserved a double room with balcony for a 1 night stay in Chapel Hill, (pay attention to what the balcony overlooks, we were on the side street and overlooked the rear ends of several businesses!) We are very familiar with the area and looked forward to a stay at this new hotel. While the room was nice, the bed very comfortable and the hotels location ideal, the service was not up to par. First problem was in the lobby bar. After waiting to order a drink, and no one coming to take it, we had to go to the staff and ask them to take our order. (There were 2 customers in there at the time, not crowded). The next morning we went to the lobby desk and asked where to find a local (Raleigh, NC) paper...reply was "I don't know, this is my first day on the job." So, we then went to breakfast at the Windows restaurant. No one came to seat us, so we eased our way in. We then were seated. No one brought us a menu. After a few minutes we were asked for our drink order which we gave. Still no menus. The dining area is small and there was a large party seated before us. They had everyone's attention. After our drinks arrived we got up and asked for menus....(others around us had been seated after us and received their menus). After being told we would have menus in a moment, we had our drinks charged to the room and left. We were followed out by the manager who offered the cup of coffee and soft drink at no charge. We never had the feeling that they understood the problem.
- Official Description (provided by the hotel):
- We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more less
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- Also Known As:
- Franklin Hotel Chapel Hill
- The Franklin Chapel Hill, North Carolina