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“Absolutely horrible!”

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Quality Inn Chapel Hill
Ranked #14 of 18 Hotels in Chapel Hill
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely horrible!”
Reviewed 25 March 2014 via mobile

This has been my worst experience with any hotel. The room was not clean when I checked in and by the third day of my stay, I had to request for my room to be cleaned. There was no hot water during my entire stay and the weather was below 30 degrees. After expressing my disappointment to the manager, he agreed to give me a one day credit which I never received! They instead over charged my credit card. If you want to stay in a cheap hotel, do yourself a favor, move under the bridge!

Stayed March 2014, travelled on business
Helpful?
2 Thank khadijat q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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231 reviews from our community

Traveller rating
    62
    79
    57
    14
    19
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
State Road, NC
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 March 2014

At $64.00 for a clean, comfortable king bed, no-smoking room, this hotel is our favorite for a great value when we stay in Chapel Hill. It used to be a Hampton Inn, is now a Quality Inn. It is located on a service road that runs parallel to Hwy 15-501, near the junction with Franklin Street, so it is very close to great restaurants, shops and the University of N.C. Franklin Street has to be one of the very best "main streets" in a college town anywhere. Don't miss it!
If you like turn-down service, in house restaurants and elegant hotels, look elsewhere; but if you like clean, comfortable in a great location, you can't beat this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMotsinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
Reviewed 3 March 2014

I stayed at this hotel for three days. Overall it was great. A little outdated, but the staff makes up for it. Debbie in house keeping was very helpful and polite. Brody was fantastic when we had questions, he went above and beyond to help us even while it was busy. Thank you quality inn!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carmine1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

I was caught off guard by the snow storm and was able to get a room at this hotel. They were swamped and still were very courteous. Service was good by everyone except the person that checked me out - I think his name was Brody or something like that. The room was good (carpets need to be cleaned). Overall my stay there was good. In a pinch I would stay there again. They had my points in the system but they did not show up on my final receipt. I have to follow up to make sure I got credit.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
181 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 15 February 2014 via mobile

I was here during the ice storm and the staff was so uncaring and apathetic to all the problems the storm caused. Breakfast was terrible and my room smelt like smoke.
When I tried to ask some questions, the staff sat on the computer and would not help me until the 'shift ' changed.

Stayed February 2014, travelled on business
Helpful?
Thank KraZe47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chapel Hill hotels

Largo, Florida
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 February 2014

We checked into a spacious, spotlessly clean and well stocked room. Tim, the manager personally attends to his guests with a great attitude and friendly smile. Kam makes certain the free hot breakfast bar is fresh and has plentiful selections for every diet. Brody, the front desk clerk is proficient at anticipating guests needs. Brody has a "can do" attitude and is always willing and able to help a guest. Zainab, of housekeeping, diligently works to give us a daily clean and fresh room.
The entire staff of Quality Inn is proficient in every one of their jobs. They always spoil us!

Room Tip: Inner rooms are nearer to the ice machine and exercise room.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wells, Maine
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 January 2014

Booked this hotel through Hotwire for a recent business trip to UNC. The price was VERY reasonable once we got to the hotel. Was able to check in hours before check in time and the staff was very helpful in changing the room type to accomodate two beds. The room was recently updated and the beds were amazingly comfortable. It was quiet although we were located on the first floor near the parking lot. In the morning, the continental breakfast was a welcome addition, they offered a friendly host, yummy waffles, sausage biscuits, cereal, bagels, yogurt, etc. WELL WORTH THE MONEY!!

Room Tip: The non-smoking rooms are great, anything on the first floor may have a little parking lot noise.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EBeals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward D, General Manager at Quality Inn Chapel Hill, responded to this review, 25 July 2014
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Chapel Hill

Property: Quality Inn Chapel Hill
Address: 1740 Fordham Blvd, Hwy 15-501, Chapel Hill, NC 27514-5884 (Formerly Hampton Inn Chapel Hill)
Phone Number:
Region: United States > North Carolina > Chapel Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 18 Hotels in Chapel Hill
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Chapel Hill 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hampton Inn Chapel Hill Hotel Chapel Hill
Chapel Hill Hampton Inn
Quality Inn Chapel Hill North Carolina

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