We chose this hotel due to its location and price and that they offer a free shuttle service from the hotel each hour. In the morning (8:00 am) we were told that the shuttle runs on the hour until 8:00 pm. We used the shuttle to go to a conference on campus and decided we wanted to stay downtown that evening for dinner but first wanted to drop some items off at our hotel so as to not have to carry them. At 2:30 we called for pick-up at 3:00 and no one showed. We called again and were told we'd have to wait until 4:00 now and there was no apology for forgetting our pick-up. Shuttle arrives at 4:20 and the driver tells us he usually isn't the shuttle driver but works maintenance and can't answer our questions. He tells us the next shuttle that can take us downtown from the hotel is at 6:00 (they don't run at 5:00 for some reason). HOURS have been wasted already at this point so we ask him where the closest bus stop to the hotel is, and he shows us but he doesn't know the bus schedule. We ask the man at the front desk of the hotel why the shuttle doesn't run at 5:00 and instead of answering, he tells the last shuttle for today was 4:00 so there wouldn't be any more shuttle service today. We tell him we were never picked up at 3:00 and that we were told by two other staff members that the shuttles run until 8:00. He repeats himself and tells us we can take a cab. So then we ask about the bus stop outside the hotel that the shuttle driver/maintenance man mentioned, and the front desk guy tells us to use the computer to look it up. I get on the computer to see there are at least two dozen bus routes with many several destinations. So, I ask the front desk guy which is the bus outside the hotel? He says "Chapel Hill Transit" which we already knew, and I say "Yes, but which route?" And he again tells us to look it up. After spending 25 minutes on the computer trying to find which route is the one next to our hotel (where neither if the two front desk staff offered to help while they watched us) we find out we missed the last one by THREE minutes. If the staff knew what was actually going on in and around their hotel, we wouldn't have had to pay for a cab. Unbelievably disrespectful and unhelpful staff.
- Official Description (provided by the hotel):
- The Chapel Hill University Inn is known as the “Home of the Sports Experience” and is proud to showcase the winning traditions of the University of North Carolina Tar Heels. This sports themed hotel is the only full-service moderately priced hotel in Chapel Hill. The hotel is within walking distance to Trader Joe’s, Starbucks, SteinMart, shopping, more restaurants, and drug/ grocery stores. Hotel is located just 2 miles from UNC and downtown Franklin Street.Guests will enjoy complimentary Wireless internet access throughout hotel and in guest rooms. Other amenities includes: Free access to Kinetix Health Club and on site fitness center, business center, outdoor pool, and guest laundry facilities. Complimentary gourmet coffee is available 24/7 in the lobby. Hotel has a relaxing courtyard with covered seating and Adirondack chairs, as well as a gas grill and picnic area. Daily local shuttle service is provided to designated stops on UNC campus, UNC Hospitals, Franklin Street, the Friday Center and University Mall. Time- Out Sports Bar and Restaurant is on site. Watch any sports event on one of the 17 HDTV’s, play pool or video games. Open for breakfast and dinner, and will soon be opening for lunch. Time-Out is home of the famous Chicken and Cheddar Biscuit and was featured on Travel Channel’s Man vs. Food show. Room service is also available. ... more less
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- Also Known As:
- Chapel Hill University Hotel Chapel Hill
- Holiday Inn Chapel Hill
- Chapel Hill Holiday Inn
- Chapel Hill University Inn North Carolina