I was very happy with the staff at this hotel. Jonathan was the first to greet me and bent over backwards to help me. I was hungry and tired and when I commented that the salad looked good but were dated the day before he offered to have a fresh one made. It hit the spot because I wasn't in the mood to go out. The maid did forget to stock the shampoo and only discovered this next morning at 5:30am :( I hardly use hotel shampoo but didn't feel like rummaging through my suit case at that hour. That was a little disappointing. The shuttle driver Kenya was a Joy to see at 6:00am. The car was clean and she had a smile on her face. Good way to start my vacation. On the return trip she picked me up and had the same friendly disposition. The room however on the return trip was a little more disappointing. There was an earwig in the bathroom and the AC didn't work in the room. It was 1:00am by the time I got settled and didn't want to move rooms. I put it on 66degree and it felt more like 74degrees. Reported it to the front desk but didn't seem to care. More concerned that I didn't change rooms than the problem needed to be fixed. Jonathan....become manager so you can train the other employees. Overall I would stay again...if they fix the AC and Jonathan is there to greet me :)
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- Also Known As:
- Courtyard By Marriott Charlotte Airport Hotel Charlotte
- Courtyard Charlotte Airport
- Charlotte Marriott
- Charlotte Courtyard