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“Better choices in Area - Good Central Loc”

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Residence Inn Charlotte South at I-77/Tyvola Road
Ranked #86 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed 25 March 2012

Stayed two nights during a recent business trip to the area then moved to another hotel. This hotel is in definite need of updating. Room was very dated, smallish and dreary. The exercise room was pitiful – 3 machines in a tiny room. No weights and if you were on a machine you could not extend your arms outward without hitting a wall. Good central loc, staff was pleasant and helpful. OK -Typical Residence Inn breakfast. The staff stated they were scheduled for ‘updates’ – hopefully soon. There are better choices in the area.

Room Tip: Wait until this hotel is UPDATED! Ask for a room away from the Highway or it will be very noisy.
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  • Stayed: March 2012, travelled on business
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Thank Coco1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this reviewResponded 30 March 2012

Dear Guest,
Thank you for staying at the Residence Inn Charlotte South at I-77/Tyvola Rd and taking the time to review our hotel. I'm sorry your stay was less than perfect. Yes, our staff was correct in stating that we are scheduled for some updates this year. We will be targeting different areas throughout the property. We've already completed some exterior areas. We are also replacing anything that needs replacement in our rooms. I would love to speak with you further as to the areas you felt needed attention. Please contact me at 704-527-8110.

Sincerely,
Tina Crossland

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223 - 229 of 274 reviews

Reviewed 9 March 2012

Nice clean double suites with separate bathrooms, nice living room & kitchen area.
Great breakfast and very friendly staff. Our shower water was warm; not hot. Great location near nice resturants. A five minute drive to South Park Mall and easy15 minute drive to Carolina Place shopping in Pineville.

  • Stayed: March 2012, travelled on business
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Thank JLB106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this reviewResponded 13 March 2012

Dear Guest,
Thank you for staying at the Residence Inn Charlotte South at I-77 & Tyvola Road and for taking the time to comment on our hotel! We strive very hard to provide great cleanliness, service, and meals. Our location is also very convenient. Being located off I-77 & Tyvola Rd, we are only minutes to major attractions in Charlotte whether it be the malls, Carowinds Amusement Park, or Uptown Charlotte. Please don't be a stranger, come visit us again soon!

Sincerely,
Tina Crossland
Residence Inn Charlotte South

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Reviewed 7 March 2012

This hotel is right off 77 making it a great stopping point if traveling through Charlotte. The rooms were nice, very clean and very quiet. They rooms has some aspects of home (full size fridge, microwave etc) which was very nice to have. For the most part the staff was friendly and helpful but some you could tell weren't very excited to be at work. There are also plenty of restaurants/shops in the area and most areas of Charlotte are easily accessible from the hotel. While I thought there was nothing special to the hotel, I would stay there again.

  • Stayed: February 2012, travelled solo
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Thank espeesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this reviewResponded 13 March 2012

Dear Guest,
Thank you for staying at the Residence Inn Charlotte South at I-77 & Tyvola Rd! I'm glad to hear you felt our rooms were "nice, very clean and very quiet" and that "most areas of Charlotte are easily accessible from the hotel". Those are definitely some of our assets. However, I was not happy to hear that although the staff was friendly and helpful, there were some that weren't very excited to be at work. I'm really sorry to hear that! That attitude is definitely not acceptable. Most of our staff have been working here for years together. We have a very low turnover rate because we function more like a family. I'm glad you said you would stay here again. Please do so that we can make your visit special!

Sincerely,
Tina Crossland
tina.crossland@marriott.com

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Reviewed 20 February 2012

We stayed here this past weekend and were very disappointed. While the staff was friendly and the unit clean (but old), the grounds and rooms were extremely noisy. We usually stay at residence inns when we travel because it is easier with three kids, and this is the first time I haven't been able to sleep at night because of noise. We could hear every step the people above us took in the evenings. Also, I was kept up all night by kids running around outside (seemed to be unsupervised) and adults coming in at 2am and talking loudly and turning on their car alarms. In the morning, there were 2 police cars outside the hotel. I don't know what happened during the night, but we did not feel safe. We checked out a day early. I will continue to stay at Residences Inns, but not at this location

  • Stayed: February 2012, travelled with family
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Thank VacationMom49463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RICharlotteSouth, Manager at Residence Inn Charlotte South at I-77/Tyvola Road, responded to this reviewResponded 23 February 2012

Dear Guest,
We are so sorry about the noise you experienced this past weekend. It is not a common occurrence here at the Residence Inn Charlotte South. There was a large sports tournament and we hosted a team and it sounds like our security guard didn't do the best job in maintaining a quiet environment. We deeply apologize for that. It was an unusual weekend for us and although you expressed a disinterest in returning to our property, I ask you give us a second chance. Our guest's happiness is our number one priority. Please contact me at 704-527-8110 to discuss further.

Sincerely,
Tina Crossland

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Reviewed 10 February 2012

We were here for 3 days and what a pleasant stay. Clean rooms, nice kitchen and very cool fireplace and little patio. So cozy and a big grill on the patio by the pool that cooked up steaks one night and Lobster tails the next. Lady named Holly Crow there was very nice and helpful. GOLD STAR to Victor Banks. I saw him in action and he is so helpful and makes you feel good about everything. Management Material! He helped make it a WOW stay. Victors a rare find, I hope this note helps Mariotte appreciate him. Good as gold.

  • Stayed: February 2012, travelled as a couple
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1  Thank BigFrank28906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

the staff was warm and friendly and our room was awesome. We did have some minor issues while staying here, the a/c did not seem to cool the room at all and one of the toilets backed up the 2nd day of our stay. The best part of the hotel to me was the breakfast. Eggs, sausage, bagels, biscuits, waffles and more!! Would definitely stay here again.

  • Stayed: December 2011, travelled as a couple
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Thank luv2read79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

My wife and I lived at this residence inn for about 5 months (Sept. 2011- Jan 2012). We loved it. The staff was great and really treated us well. As long term guests we really established a great relationship with most of the employees. I couldn't have asked for a better stay. I have lived in hotels for much of the past two years (3 brands other than Marriott, Holiday Inn, Sheraton, Ramada ) and must say that this was by far the best experience I have had by a long shot. Food was great, breakfast 7 days a week and dinner Monday-Wednesday. Whether passing through or a long term stay, stay here!!

  • Stayed: December 2011, travelled as a couple
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1  Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Charlotte South at I-77/Tyvola Road

Address: 5816 Westpark Drive, Charlotte, NC 28217-3556
Region: United States > North Carolina > Charlotte > Montclaire South
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#37 Family Hotel in Charlotte
#60 Business Hotel in Charlotte
Price Range: £80 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Charlotte South at I-77/Tyvola Road 3*
Number of rooms: 116
Official Description (provided by the hotel):
The Residence Inn Charlotte South at I-77/Tyvola Rd provides spacious suites, convenient amenities and excellent service at a great value! We are within walking distance to Charlotte Light Rail, providing easy access to Uptown Charlotte, and only minutes away from attractions like Carowinds Theme Park, Bank of America Stadium and many Corpoate offices in Charlotte. Enjoy complimentary hot breakfast, free high speed internet and weekly manager's receptions at our pet friendly hotel. ... more   less 
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Also Known As:
Residence Inn Charlotte South At i-77/Tyvola Road Hotel Charlotte
Charlotte Residence Inn

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