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“Unexpected Remodeling- YIKES”

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Hampton Inn University Place
Ranked #55 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed 19 December 2013

Future visits to this site will probably be great- but currently, there is a massive remodel going on! The lobby was a disaster, check-ins were in a first floor room. B'fast was in a hallway. Not what we expected at all....

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank lafff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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391 - 397 of 552 reviews

Reviewed 18 December 2013

As all the Hamptons this one is good, the only issue while my stay is that it was under renovations, so there was no lobby, no dinning room, but people tried their best to make things easier. actually the lobby was inside of a room and breakfast are was in a type of 2 rooms.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Eduardo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

My family and I were in town for a few night's stay for a funeral and called and made reservations. When we parked in the lot, my mom walked onto the curb to get out of the car and got stuck in wet cement, the area wasn't marked with a cone or anything. We were then caught off guard by seeing that we could not use the front lobby entrance. They had a small 8x11 sheet of copier paper saying, Please use side door. We went to the side of the building to find construction vehicles parked directly outside in the parking spaces that should be utilized for guests, not for construction workers convenience. When we got to the side door and walked in, there was another sign saying (on another 8x11 sheet of paper) Please go to room 114 for the front desk. So, we walked around the corner to find an employee sitting at a small desk in the opening of a door to a hotel room. I wish I had pictures of this set up...it was ridiculous for the guest checking in and the employees to work like this. During our stay the construction guys were sitting in the couple of chairs that were near the elevators, there was only 1 elevator of the 2 that worked because construction was being done on the other which they then were painting and didn't have a fan/exhaust system running and the fumes were terrible! The hotel employees seemed pleasant, our room was clean, however, the ceiling and walls were beat up, nail heads poking through everywhere and patch jobs galore. According to the front desk clerk when I arrived, she said that the rooms were renovated...if our room was renovated the bathroom was definitely missed, along with measured pencil marks on the wall beneath a picture, and a lack of accessible wall outlets in the bedroom area. I kept wondering if we got a room that wasn't as nice because I used my AAA discount. There is a 4 outlet unit for you to plug things in on the nightstand. If it weren't for the circumstance we were in for our stay, I would've gone to one of the other hotels that were within walking distance. This place was a disappointment, especially for a Hampton Inn.

  • Stayed: December 2013, travelled with family
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Thank xtendedstayvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T G, General Manager at Hampton Inn University Place, responded to this reviewResponded 16 December 2013

Dear Guest,

Thank you for your feedback regarding your recent stay at the Hampton Inn Charlotte. I do apologize for any inconvenience you experienced at the hotel due to renovations. We are in the final stages and the project will be completed by the end of the week (December 20th). At that time we will offer a new lobby and guest entrance along with completed rooms renovations and publice areas of the hotel. Our staff always strives to give good customer service and we appreciate your comment on that aspect of your stay. We hope to see you again if your travels bring you back to the Charlotte area...I am sure you will be pleased with our new product.

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Reviewed 14 December 2013

The hotel is going through a remodel and they are having trouble preparing for guests. My room did not have adequate linens and the front desk had a long line fielding similar problems. Hopefully, once the remodel is complete they will rise to the high standards of a Hampton Inn.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Christopher Ant... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T G, General Manager at Hampton Inn University Place, responded to this reviewResponded 16 December 2013

Dear Guest,

We appreciate your feedback regarding your stay with us. I do apologize for the inconvenience you experienced as during the renovation we are limited in available space for guest check-in. As for the linen situation I will share this with the appropriate manager to address accordingly. Our renovations are in the final stage and will be completed within the week. Upon completion we will have a new lobby and breakfast area along with renovated guest rooms. We thank you for your business and hope that you will give us the opportunity to host you as our guest should you return to the Charlotte area.

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Reviewed 10 December 2013

The hotel lobby is being reconstructed, but that doesn't excuse the lack of signage at the check-in area to indicate that hotel room 114 with a bed and all is the front desk, nor does it excuse the front desk personnel from passing you 3 times without even acknowledging you were in line prior to coming back to get your room key. It also does not excuse the huge stains on the carpet in the room.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Joseph J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

Very close to UNCC, Charlotte Motor Speedway, Concord, restaurants and shopping. Clean, but stayed there twice and only received 2 thin towels like you get at a lower end hotel, breakfast weak nothing hot unless you count what you microwave. Work out room weak, out of two tread mills one needs repair and the other a tune up. Larger Holiday Inn Express nearby which I will try next time.
Staff at front desk and maids were nice, no management apparent.

  • Stayed: November 2013, travelled with family
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Thank fiatvhs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T G, General Manager at Hampton Inn University Place, responded to this reviewResponded 10 December 2013

Dear Guest,

We at the Hampton Inn Charlotte University appreciate your feedback. I am glad to know that you thought our location was good for your travel purposes. I do apologize for your inconvenience regarding the towels and the workout room. Both issues have been addressed with updated linens and any needed repairs to the exercise equipment. I am also happy to inform you that the hotel is in the process of finishing a complete renovation which includes all rooms and public areas. I do hope that if you are in the area again you will give us the opportunity to host you as our guest...I am sure that you will be delighted with our new hotel!

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Reviewed 30 November 2013

This hotel has been remodeled and has nice clean rooms, upgraded furniture with additional electrical outlets and comfortable beds. Larger pillows would be nice. There is a good breakfast selection and the fresh cookies at arrival were delicious.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hampton
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn University Place

Address: 8419 N Tryon St, Charlotte, NC 28262-3418
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#34 Romantic Hotel in Charlotte
#45 Family Hotel in Charlotte
#58 Business Hotel in Charlotte
Price Range: £71 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn University Place 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Inexpensive accommodation with special low price for Petty students. ... more   less 
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Also Known As:
Hampton Inn University Place Hotel Charlotte
University Place Hampton Inn
Hampton Inn Charlotte
Charlotte Hampton Inn

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