This was my second time at this hotel and while I was really pleased last October I was slightly disappointed this time. The hotel is currently under renovation which I didn't know before. There were some noises in the morning although they seem to take care it doesn't start too early. My room had a strange odor which only disappeared when the fan was on the highest level for a while. I later learned there were new rooms and old ones; why I as a returning customer who even brought other guests to this place got an old one I probably don't have to understand.
There were two computers in the business center, one wasn't connected at first, the other had problems with the internet connection. When I reported the problem to the front desk, the lady told me the one not working had never worked as long as she was there. She promised to let maintenance come for the internet and even offered the front desk computer in case my needs were urgent. They weren't so I returned to the business center the next morning and find everything unchanged. I reported it to the manager and the internet was up again within 30 minutes. That same evening the other computer was woking as well.
Breakfast quality was good and the lady attending the breakfast area was the friendliest of all within the whole staff. Housekeeping was okay but they forgot to replace coffee and conditioner one day.
Not sure if I will come again. I love the area where the place is located though so I might give them another chance when renovation is completed.
- Official Description (provided by the hotel):
- Located in the premiere area of SouthPark, our 124 room hotel stands as the focal point of a beautiful European style boutique village. Blending contemporary tones with classic elegance and southern hospitality, we strive to make your stay a truly exceptional experience. Our venue is committed to serving you and your guests in every way possible, a level of customer service that we refer to as our SouthPark Tradition of Excellence. This level of service and personableness is unmatched, and defines who we are as a hotel. Whether you are looking at reception space for your big day, or a comfortable and relaxing environment for your visit to Charlotte, our hotel can accommodate your every need. ... more less
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- Also Known As:
- Hampton Inn Charlotte - South Park Hotel Charlotte
- Hampton Inn South Park
- Charlotte Hampton Inn