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DoubleTree by Hilton Hotel Charlotte
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Reviews (959)
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All reviewsdouble treejohnson and wales universitywarm cookiesclose to downtownbank of america stadiumgreat hotelpanthers stadiumparking garageroom was cleanwalking distancefront desk staffper daybusiness centerupon checkconvenient locationnice staywould stay again
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634 - 639 of 959 reviews
Reviewed 6 April 2014

I like fresh air. This hotel has VERY small rooms and bathrooms. The smell is like that weird deodorizer that usually ends up making me cough. There is a high pitch squeal while watching tv. The wireless is extra. You can't even open the window. There is only one sink and there is no coffee pot. My husband and I try to make our own coffee wherever we go. The pool is closed. They don't know when it will open. It will be warm while I am supposed to be here. No valet parking either. Last but not least. There are no movie channels or no movies for purchase. Sad!

Room Tip: Go elsewhere.
  • Stayed: April 2014, travelled on business
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Thank Kristin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 7 April 2014

Thank you for taking the time to review our hotel. I do apologize for the lack of coffee pot in your room and for the squeal of the TV. We would like to know the room you stayed in so that we can correct both issues immediately. All of our rooms come with coffee pots so I am unsure as to why yours did not have one. The windows not being able to be opened is a Hilton requirement. Our outdoor pool is a seasonal pool and we open it usually around Mid May, weather permitting. The pool is not heated and the temperatures in April do not usually allow for the water to warm up to a comfortable temperature. Our nights still usually drop down to the 50's and 60's. Thank you again for taking the time to share your experience.

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Reviewed 5 April 2014

Snow in Charlotte in February 2014!!! This place really went out of their way to make the best of a difficult situation. Food delivery trucks weren't delivering their supplies, so one of the management managed to drive to a local grocery store to pick up food so the restaurant could continue feeding the guests. That just goes to show what a remarkable staff they have. The rooms are spacious and bright. Just a few blocks down from Uptown, it makes for a quiet, restful sleep. Lovely towels. My new favorite hotel while in Charlotte.

  • Stayed: February 2014, travelled on business
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Thank Patty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 7 April 2014

Thank you for the kind words. It's great to hear that your experience during the snow storm was wonderful. We look forward to Welcoming you back when you come to Charlotte. Hopefully without a snowstorm.

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Reviewed 5 April 2014 via mobile

We needed a room at the last minute and they had a room available. Easy to get to and very friendly staff! The cookies are a great touch and the room service was excellent. The rooms are very clean and nicely updated. We travel a lot with work and so far this is the best hotel we have picked yet! It's nice to have all the nice touches in the room, like having glass cups vs. Paper cups wrapped in plastic. ;) extremely well priced! I don't think we will stay anywhere else but a doubletree from now on.

Stayed: April 2014, travelled with friends
Thank Megan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 7 April 2014

I am glad to hear that you enjoyed your last minute stay with us. Hope to see you return in the near future. Safe travels.......

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Reviewed 3 April 2014

Excellent stay. I usually use another chain, but I was very impressed with this Doubletree and would stay here again if the opportunity came up. Excellent gym, clean rooms, and friendly staff. The hotel is just on the boarder of downtown so it was convenient and quiet.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Christopher K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 7 April 2014

Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.

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Reviewed 1 April 2014

Checked in to the hotel Friday evening for one night. Had such a great time, stayed a second night. The front desk was very friendly and helpful with adding the extra day. Taxi was a quick $8 ride to venue. Our king room was very quiet and comfortable. Perfect quick getaway weekend. When we head back to Charlotte, this will be first on our list of places to stay.

  • Stayed: March 2014, travelled as a couple
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Thank RL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 2 April 2014

Your comments about your stay made me smile. We are so glad that you enjoyed it so much that you stayed an extra night. We look forward to seeing you again when you return to Charlotte.

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