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“location and substance”

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DoubleTree by Hilton Hotel Charlotte - Gateway Village
Ranked #26 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed 22 April 2014

Great location on west side of uptown. Very close to new minor league ball park and panther football stadium. Can walk to arena and epicenter uptown attractions, Great restaurants everywhere including onsite, great value hotel.

Room Tip: North side rooms may have less street noise although the south side didn't bother me at all and...
  • Stayed: April 2014, travelled on business
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Thank phillie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 6 May 2014

Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.

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Reviews (892)
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563 - 569 of 893 reviews

Reviewed 22 April 2014

Great location. However this facility needs a spa, hot tub or pool. The food was so-so...service was good, rooms clean, staff friendly. I think a shuttle to and from the airport would also help. I would stay there again.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 6 May 2014

Thanks for your kind comments about your recent stay. My apologies that our outdoor pool was not open during your stay. The pool is usually open from Mid May until Labor Day. Hope to see you return again soon. Safe travels.

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Reviewed 21 April 2014

Living in the suburbs, we needed a room uptown due to a high school reunion being held at a local establishment in the heart of the city. The location was perfect for a quick walk to our event. We didn't spend much time in the room, but it was clean, spacious and comfortable. The price was very reasonable for uptown, especially for a weekend with multiple happenings in town. Above all else, the staff was amazing. They were very professional, friendly and extremely helpful.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 6 May 2014

I'm so glad you enjoyed your visit, and thank you so much for your kind words about your recent stay. I am happy you were pleased with the staff, and your room. We look forward to welcoming you back the next time you are needing to stay Uptown.

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Reviewed 20 April 2014 via mobile

Stayed for 2 weeks at this hotel, the location is great! The room is nice and clean, and the WiFi works really good! . On the down side, most of the staff weren't that friendly at all, except 2 of the 7-8 front desk employees were some times not in the mood and not nice to even approach too. The restaurant , not bad but needs more choose, seriously, specially at breakfast. All in all it was good, if not the staff issue...

Stayed: April 2014, travelled with friends
Thank Rodik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 6 May 2014

Thank you for your business and for your Trip Advisor Review. Our guests' satisfaction is of utmost importance to us and the type of behavior that you describe,is certainly not in keeping with our standards and procedures. We will take the necessary steps to improve our teams behavior and our breakfast selection. Thank you again for your review.

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Reviewed 18 April 2014

We travelled from Richmond, VA to Charlotte, NC for a special event. We had a nice hotel experience at the DoubleTree while in Charlotte, NC. We will stay there 2015, when our grand daughter's graduation from Johnson C Smith University.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank huldalw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 6 May 2014

We are so glad you enjoyed your stay here at the Doubletree! We hope you choose to stay with us the next time you are in the Charlotte area! Warm Regards

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Reviewed 14 April 2014

Room was average. I think having to pay for the parking is ridiculous. A little on the outskirts of the city but the walk is not bad and there are good places to stop on the way into downtown. Need more towels in the rooms.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank 752dawnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 6 May 2014

Thank you for your review. I regret that we must charge a fee for our parking facilities, but we do not own the parking deck and do have to pay for our guests to have use of these spaces. Incidentally, based on my research, I do not know of a comparable hotel in the center city that offers complimentary parking. We truly appreciate your business and do hope to see you again soon.

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Reviewed 7 April 2014

God fitness center. Atmosphere was positive. We had an issue with the shower and maintenance was there promply and fixed the problem. Good location, lots to do close by. A wide variety of restuarants in the area, everything from fast food to high quality cuisine.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this reviewResponded 9 April 2014

Thanks for staying with us. I’m happy to hear that you enjoyed your stay. Happy to hear that our engineer was able to fix your issue right away. Hope to see you soon

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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
Price Range: £100 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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