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DoubleTree by Hilton Hotel Charlotte - Gateway Village
Ranked #26 of 176 Hotels in Charlotte
Certificate of Excellence
Boston, United States
1 review
“Good value”
4 of 5 bubbles Reviewed 14 May 2014

Decent ammenities for the price and a short walk from downtown Charlotte. Rooms are on the clean side and the staff is very friendly. The bar leaves much to be desired, but you're only a short walk to the nightlife anyway.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 5 June 2014
Thanks for your kind comments about your recent stay with us. As we are getting ready to renovate our restaurant area we would love to hear what you would like to see in our bar area. Thank you again for yoru comments. Hope to see you return again soon. Safe travels.
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822 reviews from our community

Traveller rating
    358
    279
    124
    46
    15
See reviews for
194
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301
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Greenville, South Carolina
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

I stayed here for one night on 5/9/14. The staff was very friendly. One thing that is a little troublesome is paying to park. But, given the location it is understandable that you have to pay to park. After staying at other Hilton properties I am surprised that there is no free wifi for the hotel. The fresh baked cookies were delicious!

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 5 June 2014
Thank you for your comments about your stay with us, and I hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McDonough, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 5 May 2014

Nice hotel...great food, and close to down town. Housekeeping staff and restaurant wait staff very friendly and helpful. Couple issues...No matter what level you are with their Hilton program, I have NEVER paid for internet with any other Hilton hotel, except this one. Was very disappointed. If you are there for a meeting, make sure you drop off all your packages at the door. No easy walkway to roll a cart. A bit inconvenient.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 6 May 2014
Thanks for staying with us. I’m happy to hear that you enjoyed your stay and that the Housekeeping and Restaurant teams were friendly and helpful. I’ll be sure to share your comments with them. See you soon,
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topsfield, United States
1 review
3 of 5 bubbles Reviewed 4 May 2014

Great location, great staff but lacking in amenities. Restaurants are right up the road. Great art galleries in the city and there are reasonable restaurants - perhaps because it is a university city.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 6 May 2014
Thanks for your kind comments about your recent stay. We will use your comments about our amenties to improve our product. If you have specific suggestions as to what you would like for us to offer please feel free to contact me directly. Hope to see you return again soon. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montclair, New Jersey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 3 May 2014 via mobile

Chose this hotel based on proximity. Price could have been better. Got no government or AAA discount. Nothing complimentary. Parking price overly priced, buffet way overpriced for cold dry and nasty. Staff has no southern hospitality. We walked for the first time 5/2/14 10 pm the clerk couldn't even bother to say anything no greeting what so ever. If I didn't have to ask a question she wouldn't have back acknowledged us. Thankfully after graduation will not have to come back here.

Stayed May 2014, travelled with family
Helpful?
Thank blackbetty01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 6 May 2014
Thank you for your business and for your Review. Our guests' satisfaction is of utmost importance to us and the type of behavior that you describe, below, is certainly not in keeping with our standards and procedures. My management team has been made aware of your review and it is being reviewed with our team. I have also shared your comments regarding the breakfast with our Chef. We appreciate your comments as this is the only way we can improve. In regards to the pricing, we do offer limited discounted rates and at times (especially during special events) the discounted rates are all booked. We unfortunately do not own the parking deck and we pay them to allow our guests to use the deck. We do random checks with other Uptown hotels and we are one on the lowest in the city. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston-Salem, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 May 2014

Location, Location, Location! Near everything in Uptown Charlotte. Really quick to Panther and Bobcat games. Plus it is set off of the street a little bit so you get some quiet in the middle of town. Very comfortable & clean room and a friendly staff. Definitely will stay here again when I'm in Charlotte over night

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 6 May 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the our location to your liking. We look forward to serving your travel needs should you return to the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fayetteville, United States
1 review
2 of 5 bubbles Reviewed 2 May 2014

So i went to Charlotte to compete in a bodybuilding contest and on the day that we were to leave I went downstairs to confirm checkout time was 12pm. I was alerted by my trainer via phone from the other room at 945 am that the maids were there demanding for us to get out so they could clean the rooms! I paid 140.00 a night for these rooms, was up until 1 am after my contest and exausted only to be thrown out and had a 3 1/2 hour trip home! NEVER EVER AGAIN!!!

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jennifer E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, 6 May 2014
Thank you for your business and for your Trip Advisor Review. Our guests' satisfaction is of utmost importance to us and the type of behavior that you describe, below, is certainly not in keeping with our standards and procedures. In order for me to investigate further what may have occurred, I will need additional information regarding your stay. I will try to reach you via email, however, please feel free to contact me at the Doubletree by Hilton Charlotte. Thank you again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Property: DoubleTree by Hilton Hotel Charlotte - Gateway Village
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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