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“Don't Stay on the 2nd Floor”

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DoubleTree by Hilton Hotel Charlotte
Ranked #25 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed 31 July 2014 via mobile

I booked a room through AAA. When I arrived I checked in while my husband parked the car. They put us in the last room down the hall on the second floor. The minute I got off the elevator I could smell cigarette smoke. When I opened the door to my room I felt like I was going into a smoky bar. (I was later told this used to be a smoking floor.) When I returned to the desk to tell them the room was unacceptable, they put is on the Hilton Honors floor (after finding out my husband is a Hilton Honors member). This room was lovely. We went to The Exchange for a light dinner and overall had a lovely stay. That, however would NOT have been the case if I'd have had to stay on the second floor.

  • Stayed: June 2014
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Thank Kath0426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Thank you for taking the time to share your experience. Unfortunately we at times have guests that choose not to follow the rules and smoke in are guest rooms. When this occurs we do deep clean the rooms. My apologies that our deep cleaning did not rid the room of the odor. Thank you again for the review.

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540 - 546 of 928 reviews

Reviewed 29 July 2014

We stayed at this hotel while in town for a concert at the Fillmore. It was very convenient to the venue and to downtown restaurants in a great part of town. Hotel was clean and comfortable and the staff was very friendly and helpful!

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Marla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels.......

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Reviewed 25 July 2014

Helpful patient staff. Great convenient location. Repeat customer and never had a bad visit. Plan to return soon since it is close to Johnson C. Smith University where my Granddaughter attends and all the amenities of downtown.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Thank you for the review and the loyalty. We look forward to seeing you again soon.

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Reviewed 24 July 2014

I have been staying at the Doubletree hotel since my daughter began attending Johnson and Wales University. There has never been an unpleasant experience with service or room. I even notice now they have a hilton honors floor which makes it convenient for early check ins. Love the warm cookies and hospitality

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Vernetta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Thak you for taking the time to share your experiences. We appreciate the kind words and the loyalty. Hope to see you in October for family weekend.

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Reviewed 24 July 2014

We stayed to attend a KISS concert. Bed was comfortable, noise was minimal and staff was very helpful. I bought the romance package and it was nice. Explain the type of wine you want. They send a very dry wine that was not great. Room was clean and comfortable. My wife hated the color scheme, but thats not what you go to a hotel for. Slighly high priced for what you get, but overall it was a comfortable nights sleep and I would stay again.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

I just wanted to thank you for your recent stay with us. I’m so glad you were able to experience our warm DoubleTree hospitality and we look forward to seeing you again soon.

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Reviewed 24 July 2014

The service and people were exceptional. Room service was good and fast. Parking was easy and I was walking distant to many restaurants and shopping and attractions. The room was clean and the bed very comfortable. The hotel offer many amenities.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Lawrence A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels.......

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Reviewed 23 July 2014

I was in Charlotte for a convention with over 11,000 participants. All hotels in town were booked to capacity. Even though they were fill to the brim and probably working overtime, the staff at the Double Tree were excellent! They were always nice and friendly, no matter the time of day or the request. Everyone was very accommodating and the front desk had cookies all the time. I have stayed at Double Tree before and it is like pulling teeth to get a second cookie, but like I said, they were very accommodating in Charlotte. The rooms are spacious and included a fridge and microwave. There is a Starbucks and Chick-Fila across the street and also a 7-11 and another type restaurant.
The hotel provided hot coffee and tea each morning and in the afternoon there was always fruit infused water to greet us.
The hotel is not located in downtown but about 6-7 blocks from the Epic Center. Not a bad walk, as I walked it several times during my stay. I never felt afraid or worried that someone would grab me. I would stay again.

  • Stayed: July 2014, travelled with friends
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Thank Jvmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Your comments about your stay made me smile. We know it’s the little things that make your stay more comfortable. Hope to see you again soon,

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Additional Information about DoubleTree by Hilton Hotel Charlotte

Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Charlotte
#38 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
Price Range: £97 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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