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DoubleTree by Hilton Hotel Charlotte
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Reviews (969)
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All reviewsdouble treejohnson and wales universitywarm cookiesclose to downtownbank of america stadiumgreat hotelpanthers stadiumparking garageroom was cleanwalking distancefront desk staffper daybusiness centerupon checkconvenient locationnice staywould stay again
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Reviewed 27 August 2014 via mobile

Attended a convention and with shuttles provided by the convention this was a great place to stay for a good value. Extraordinary customer service! It is adjacent to a small university campus and there are several fixtures nearby including Starbucks, YMCA, & Chick-Fil-A.

Stayed: August 2014, travelled on business
Thank riebrown1683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

This hotel is perfect if you are either moving your child into Johnson & Wales University, or attending a Carolina Panthers football game. Very comfortable hotel with a courteous staff, and all of the necessary amenities. The only thing missing is a hot tub to go with the pool and fitness center.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 158miker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

I am glad to hear that you enjoyed your stay with us. Hope to see you return in the near future. Safe travels.......

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Upon checking in I was given room 701 and was fairly warned that it was a handicapped equipped room which I generally have no problem with. I was also warned that the room had a couch bed with a foam mattress on it. Honestly, it wasn't horrible, but it certainly wasn't the same comfort level as a normal bed at a Doubletree Hotel. I'm a Diamond member, but wasn't able to get my # on my reservation initially because I was staying at a company event at the hotel. I would have preferred a standard room with a "normal" bed. Also, the toilet was right next to the sink and slightly underneath it. Again, I've never seen anything like this before. I didn't have a bad experience at this hotel, otherwise. All of the staff was friendly and helpful. Just be warned if you get assigned room #701 you understand it doesn't have a standard hotel bed.

Room Tip: Avoid #701 unless you need a handicapped equipped room.
  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank WSG34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 21 August 2014

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience.

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Reviewed 18 August 2014

Great location, walking distance to Panthers football stadium, Knights baseball stadium and great DT restaurants. The cookie was warm and delicious, room was clean and quiet. The staff was helpful and friendly.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Thank you for the kind words. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon.

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Reviewed 18 August 2014

We had asked for a clean, quiet room. Room was wonderfully clean, but when we approached the door, there was a tray of dirty dishes in front of it. Then we were awakened by the shrill cry of an infant next door before 6AM. After they quieted the child, a woman, speaking non-stop, in a normal volume, kept us from falling asleep again. This is the 2nd, and last time I stay at the DoubleTree because of the same problem, thin walls. First time a couple were in a romantic activity for over an hour.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kathlyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 16 September 2014

Thank you for taking the time to share your experience with us. We do apologize for the noise coming from the room next door. I am not sure we can do anything, however we will take your comments regarding the thin walls into consideration the next time we do a room renovation. Thank you again for the review.

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