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“Great location but service and quality needs improvement”

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Holiday Inn Charlotte - Center City
Ranked #45 of 177 Hotels in Charlotte
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location but service and quality needs improvement”
Reviewed 23 May 2013

I didn't have tv or phone service for 2 nights. Towels and wash cloth were torn.
I'm a club member and they didn't give me access to the concierge level. The staff always seems to be overwhelmed with other people's issues.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bricktamland7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Charlotte - Center City, responded to this review, 9 June 2013
Dear Bricktamland7,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We are deeply sorry our hotel amenities and service did not live up to your expectations. We have taken note of your comments and have shared these with our management team for the purpose of bringing improvements needed.

Thank you again for your feedback. We hope that you will afford us another opportunity to showcase our usual levels of service.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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694 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Charlotte, North Carolina
1 review
Reviewed 21 May 2013

Three flights in two days and I'm dead on my feet.
I was dropped off and the front door, and as soon as I walked in there was a great smile and a warm welcome...... Well, I check in and was dragging my self up stairs to answer some email and get ready for bed,, and m,y key wouldn't open the door so I went back to the front desk, and I was greeted by Nicholas. First thing I notice he didn't look at me as i was at fault, he simple re-keyed the cards and than asked if he could escort me back up so if there was a issue he had his master key to let me in to relax as he would fix everything. Nicolas and i went back up the room and the door electrical release was dead. Nicolas, first said he was sorry, but called from the phone there in the hallway reroutes me to another room all with in three mins. Please great job. No, Not done Nicolas then looks up my rewards number for me added 2000 and then reminds me I'm a Gold card holder and sent up a breakfast card so I may start tomorrow off right.. WELL done to the staff and Managers and this Holiday Inn but must of all Thanks Nicolas..... Lynn Adkins

Room Tip: look outside if its dirty the indie will be..
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnAdkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 May 2013

I spent two nights at this hotel. The staff at check in were extremely friendly. My room, on the 14th floor, was comfortable. The room, toward the back of the hotel, was very quiet.
I don't really like staying in hotels, but this one was pretty good. I'd be willing to stay here again in the future.

Room Tip: High and to the back for peace and quiet.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Queezle22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, Georgia
1 review
Reviewed 15 May 2013

The staff at this Holiday Inn is very friendly. There is a lot of construction going on, which can be chaotic for guests at a hotel. They make it work! My room was clean and whatever I needed Sara took care of it. I highly recommend this Holiday Inn.

Room Tip: I couldn't remove the mark for the Spa, as I didn't see one, so disregard that mark.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank STEPHAN757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anderson, Indiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2013

I have to admit that after reading some of these reviews I was a little concerned with staying at this location. But after arriving, all my concerns were put aside as I was welcomed by some of the best front desk agents I have ever experienced while staying at a hotel. I love the updated lobby and room. To top it off, I mentioned when I was checking in that I was celebrating a birthday and a couple of hours later received a knock on my door with a handwritten note and two slices of chocolate cake (one for me and one for my wife.) This was much more than I expected. Check out receipt was waiting under my door. I was able to sleep until 11 without being bothered. Great place. Great staff. I am now a believer.

Room Tip: Weekends are noisy so ask for a quiet room if you don't plan on joining the party.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K-Dog R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 May 2013

Stay during a recent business trip. Very clean rooms! Beds & pillows very comfortable! TV remote control was not working but once I told them they fixed right away.
My only issues was that my room was located on the "street" side so must have been thin walls or very noisy street because traffic noise keep me up although within the hotel was very quiet...my suggestion ask for room not facing street , if possible.
Also lots of eating options around hotel. They also had a car which took me to airport $25 which was convenient.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rmz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, Missouri
1 review
Reviewed 9 May 2013

My husband and I traveled to Charlotte and stayed at the Uptown Holiday Inn. I could not believe everything I received. Because I was a platinum priority club member, I received access to the concierge lounge with free drinks and breakfast. I also received a welcome bag that came with a great welcoming smile from the front desk. One of the best Holiday Inn's ever! Can't wait to go back back once the rooftop pool is open.

Stayed May 2013, travelled on business
Helpful?
Thank Cynthia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Charlotte - Center City

Property: Holiday Inn Charlotte - Center City
Address: 230 N. College St., Charlotte, NC 28202-2112
Phone Number:
Region: United States > North Carolina > Charlotte > First Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Charlotte
#47 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Charlotte - Center City 3*
Number of rooms: 296
Official Description (provided by the hotel):
Treat yourself to a little uptown ambience. Uptown always means style, class, and maybe even a little attitude. Uptown Charlotte blends arts, events and entertainment with the prestigious setting of the second largest financial center in the U.S. The Holiday Inn Charlotte Center City hotel is located in the heart of Uptown and Charlotte’s Business and Entertainment District. We are only a short walk from dozens of restaurants, entertainment, retail shops and attractions. ... more   less 
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Also Known As:
Holiday Inn Charlotte - Center City Hotel Charlotte
Holiday Inn Center City
Charlotte Holiday Inn

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