We were on a road trip, so made our hotel reservation after we stopped at the near-by Northlake Mall.
We schlepped our bags up to our room -- down a corridor that reminded me of the now-departed Intourist Hotel in Moscow. Our room was hot, and smelled damp with an undertone of vomit and stale beer. The fan was running so it's possible that the carpet had recently been shampooed and the fan left to run to dry out the room.
The WiFi didn't work -- not visible on my laptop or either of our iPhones. I called the "help" number in the room, but the gentleman (at some remote location) wasn't able to assist. As I needed WiFi for business purposes, and as the room was pretty grotty, we decided to check right out.
The poor beleaguered lady at the front desk was dealing with another complaint when we got there. She said there was another Marriott hotel near-by (the Comfort Inn) and I asked her to please call it and see if it had a room available. She said she had to call her manager first, but I persuaded her that dealing with her off-site manager could wait. We headed over to the Comfort Inn (not a Marriott hotel, by the way) and paid $40 less for a much better room. Where the WiFi worked, and that didn't smell like last night's party.
I don't know when we'll next be in Charlotte/Northfield, but we definitely won't be back to this Fairfield Inn. Shame on management for leaving the poor lady alone at the front desk with no on-site support.
- Official Description (provided by the hotel):
- At Fairfield Inn By Marriott Charlotte Northlake you can count on excellent service, a clean comfortable room, with great features and amenities to make your stay wonderful. Located on the North side of Charlotte, we are one of the closest hotels to the Northlake Mall. You will find us convenient whether you are in town for business, to visit family, attend one of our three NASCAR race events, cheer on the Carolina Panthers or Charlotte Bobcats or cruise and fish at Lake Norman. Charlotte has also become a favorite place to participate in one of the many amateur softball events held here. With convenient access to both I-77 and I-85, anywhere in the Charlotte Metro area is within easy reach. Come see why we have guests who make our location their favorite stopover when traveling to Florida, Myrtle Beach or Hilton Head for their annual vacation. We promise a great room, excellent service, and all the extras, at a great price. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Marriott, Hotels.com, Odigeo and Expedia so you can book your Fairfield Inn Charlotte Northlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn Charlotte/Northlake Hotel Charlotte
- Fairfield Charlotte
- Charlotte Fairfield Inn