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“Hotel offers conveniences at a good price”

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Drury Inn & Suites Charlotte University Place
Ranked #25 of 178 Hotels in Charlotte
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
203 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Hotel offers conveniences at a good price”
Reviewed 17 October 2013

This Drury has the budget-conscious business and family traveler in mind. Check-in and out were immediate and service was friendly. The room was very clean although would benefit from an update - the dark carpeting, dark furniture and brick wall make for a dreary initial impression. Beds were comfortable and the hotel offers many conveniences for those on a quick business trip: free, fast wifi, a pull out desk for doing work, ample outlets, coffee maker in the room. (The "business center" is a PC and printer in the lobby, but there was no wait to use them.) Rooms also offer a mini-fridge and microwave. Bathroom was clean with good water pressure. The shampoo, conditioner and shower gel are attached to the shower wall in large dispensers; it more convenient than the mini-shampoo bottles usually offered in hotels and meant less waste.
There is a fitness room open 24/7. The hotel offers free happy hour (and was crowded at that time) and free breakfast. There is a TGI Fridays next door, plus ample shopping and restaurants nearby.
While not the lap of luxury, the hotel is a good bargain and offers exactly what I'm looking for as a business traveler.

Room Tip: Avoid rooms above the lobby/atrium, which are very noisy.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RickyBobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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358 reviews from our community

Traveller rating
    233
    96
    19
    4
    6
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108
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
NORTH RICHLAND HILLS
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 October 2013

The rooms were clean, the manager reception was great, the soft drinks at night and for breakfast were a real pleaser.
Staff appeared to have paid attention to the details and we had a great stay
We did not have any complaints

Room Tip: I don't know if there are any bad rooms, Ours was great
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Johnnyg127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Voorhees, New Jersey
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 14 October 2013

Needed a place to crash during a NASCAR weekend. Hotel staff was very friendly. Room was clean and comfortable. For those not familiar with the chain, think Hampton Inn. A breakfast buffet was included with the room charge. Not as expansive as the Hampton Inn breakfast offering, but extra bonus points as it was available at 5:30am on a Sunday morning before I had to catch my flight.

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
1 Thank bzucknj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013

I have never been rushed out of a hotel to allow early check-in for the next guest. I am not sure if this is even legal. I traveled to Charlotte to work as a vendor at the Dollar General 300 and did not check in to my room until 11:30 pm. I chose the motel because of reviews on TA. I had never stayed at a Drury Inn before and was excited because of the high reviews that it had received. The assistant mgr adjusted my bill, but as it was covered by my company, I would have rather had a good nights sleep. After arriving back home, I checked the reviews again and noticed that the general manager responded to all the bad reviews so maybe he will respond to this one. Don't bother. I have passed my experience on to my superiors and also to our legal dept. to see if any laws were violated. I used TA for all the rooms I recently booked for our trip to Europe and was extremely pleased by the rooms we chose. I will continue to use TA for all my travels, but Drury Inn? I don't think so. I do not think that I was singled out by the Drury Inn in this, but noticed that the cleaning staff was rushing many other guests out early.

Room Tip: There are many reasonably priced motels nearby that have similar ratings by TA. I would chose one of...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gizimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Charlotte University Place, responded to this review, 14 October 2013
Thank you for your honest feedback regarding your stay at our hotel. I do apologize that you were disturbed and I assure you that this will be discussed with the housekeeping staff. It is through input from our guests that we have the opportunity to review, evaluate and improve our product and services. Our guests should never be made to feel that we are rushing them out of the hotel. We regret that this was your experience and thank you again for bringing your concerns to our attention prior to your departure. I was copied on the correspondence that our Assistant General Manager sent you and I am pleased that she followed up with you promptly. As she stated, some of our patrons utilize the Do Not Disturb signs we provide if they wish to sleep in.

Again, I am very sorry that your morning was disturbed. Please let me know if you wish to provide me with any additional feedback. Thank you!

Regards,
Doug Uzelac
General Manager"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fayetteville
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2013

I do recommend this hotel due to the fact that they are very good at talking to customers. Very fair and very clean rooms. Very good in some areas that other hotels clearly lack - even some of the highest tier hotels lack some of these accommodations. Assistant general manager was busy but went out of her way to make everything perfect for me. This is certainly worth nothing on here and I can't recommend this hotel highly enough!! Please do not hesitate to stay here.

  • Stayed September 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank silverwings1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 October 2013 via mobile

This hotel is very nice. I have stayed here for a week and I have no complaints. A real breakfast in the morning to include fresh made waffles ( if you are into that ) and the usual eggs, sausage and cubed fried potato's. In the evenings there is a happy hour with two free drinks for you so you can go down to the lobby and socialize.

The hotel was clean and the staff was friendly. I did not run into anyone where I thought they were just saying hi from script. Since I was there for a week, the manager would visit with me in the lobby to make conversation so that was nice as it did make me feel welcome. The pool and hot tub were in nice condition as well as the exercise room. My room was nice too and the bed and pillows were not overly used as some hotels would have you sleep on. All in all, when I come back for business or pleasure in the area, I will be staying here.

Stayed October 2013, travelled on business
Helpful?
Thank Lightning077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
296 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 7 October 2013

We booked this hotel based on the reviews by TA's contributors and found that this hotel was worth the good reviews it has gotten. If you want easy access to an interstate, this fits the bill. Our room was clean, bed & pillows were comfortable and the staff was friendly & welcoming. The complimentary breakfast was adequate, had the hot dishes (eggs, sausage, oatmeal) as well as pastries, cold cereals, fruits. The complimentary happy-hour food & drinks were much appreciated & enjoyed. The only thing I missed that we usually get in other chain-hotels, was not having a safe in the room. But since we stayed only 1 night in Charlotte, it did not matter much this time.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank floRDMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Charlotte University Place

Property: Drury Inn & Suites Charlotte University Place
Address: 415 W W T Harris Blvd, Charlotte, NC 28262-3343
Phone Number:
Region: United States > North Carolina > Charlotte > Mineral Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Charlotte
#13 Best Value Hotel in Charlotte
#16 Family Hotel in Charlotte
#26 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites Charlotte University Place 3*
Number of rooms: 142
Official Description (provided by the hotel):
This Charlotte Drury Inn & Suites is located in the University City neighborhood, south of University of North Carolina and University Research Park. Our hotel is less than two miles from IKEA, and shopping and restaurants are walking distance! Your stay includes free hot breakfast and free 5:30 Kickback(R) with hot food and cold beverages - every evening! ... more   less 
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Also Known As:
Drury Inn And Suites Charlotte North
Drury Inn & Suites Charlotte North Hotel Charlotte
Drury Inn Charlotte
Drury Inn Hotel Charlotte
Drury Charlotte

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