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“Great location, great hotel...” 5 of 5 bubbles
Review of Comfort Suites University - Research Park

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Comfort Suites University - Research Park
Ranked #70 of 176 Hotels in Charlotte
Certificate of Excellence
Atlanta
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great location, great hotel...”
5 of 5 bubbles Reviewed 28 May 2014

This hotel is in a great location. The hotel is updated and quiet. I like the Charlotte University area because it's close to everything however, I don't like the crowd. This hotel is in the university area without the crowd. Breakfast was good, I will stay at this location whenever I visit the Charlotte area.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KeitaAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites U, Director of Sales at Comfort Suites University - Research Park, responded to this review, 29 May 2014
The staff of Comfort Suites University Area is so glad that we helped make your stay enjoyable. We are committed to customer service. We know that you have choices when it comes to lodging and appreciate you being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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183 reviews from our community

Traveller rating
    105
    43
    15
    7
    13
See reviews for
58
31
17
41
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
south carolina
Level Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 27 May 2014

Heard the remodel and updating at this motel had been completed so was interested to return as the location works for me when traveling to the Charlotte Motor Speedway. The remodel and changes are definitely obvious and are a huge improvement from the last time I was there. The room was spacious and clean and had a sofa bed that had not been in the rooms before the update. I was disappointed to that the TV channels were somewhat limited.
The breakfast was pretty normal although the waffle batter was very watery and it would be nice to have bacon instead of sausage all the time. The one thing that was not an improvement was the change in fridges to the ones without the small freezer areas in them.
The bed was very comfy, although the white duvet was already showing dinginess and you can never be sure how often something like that is cleaned.
The one thing that has not been improved is the sign marking the entrance to the motel. This motel is difficult to find if you have never been there and the sign looks old, faded, and worn. It also needs to be a sign that lights up at night.

  • Stayed May 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sunburst83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites U, Director of Sales at Comfort Suites University - Research Park, responded to this review, 29 May 2014
Thank you for taking the time to offer feedback. We are working on the sign situation and hope to have our new ones in place in the near future. We frequently include bacon as part of our breakfast. I apologize for not having it during your stay. I'll pass along your other observances to my team and see how we can improve. Please keep us in mind for future trips to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 May 2014 via mobile

From the time I checked in until I checked out I was completely satisfied. The front desk clerks were very friendly and approachable. I was here over the weekend to celebrate my daughter's 10th birthday. The room was clean & relaxing and exceeded my expectations for the price. This hotel is also very convenient to concord mills mall which was the reason for my visit, which was to take my daughter and her friend to the speedpark and the new aquarium. Breakfast buffet was great. I would definitely recommend this hotel to family & friends.

Stayed May 2014, travelled with family
Helpful?
Thank Maranda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites U, Director of Sales at Comfort Suites University - Research Park, responded to this review, 22 May 2014
The staff of Comfort Suites University Area is so glad that we made your stay enjoyable. It is our mission to provide the best customer service possible. We look forward to having you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, New York
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

I have now stayed at this property 2 times and will be back 2 more over the next month. Front desk people provide exceptional service, the rooms are clean and spacious, the beds comfortable. My room had a relaxing jacuzzi. Wifi is fast and dependable.

Room Tip: Rooms are quiet and cozy.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PAUL R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites U, Director of Sales at Comfort Suites University - Research Park, responded to this review, 20 May 2014
Thank you for taking time to offer feedback. The staff of Comfort Suites University Area works hard to give our guests the VIP treatment. Our newly renovated rooms feature refrigerators, microwaves, flat screen TVs, sleeper sofas, bedside reading lights and charging stations which include ISP ports as well as electrical outlets! Our lobby's new décor offer a great place to kick back while waiting on friends or associates. The property also features just over 1,400 sq ft of meeting space perfect for seminars. We look forward to having you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ravenswood
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

Stayed here for 3 nights for Carolina Rebellion. It was a little further away from the Speedway than what I thought, but other than that this stay was awesome. Super clean rooms and spacious. Needs a vent in the bathroom. Breakfast was usual standard fare. Helped save us some $$$$. Location is very tricky at night if your not familiar with area. We didn't arrive until around midnight and passed the hotel at 1st. Front desk were all really friendly, although not real knowledgeable about area it seemed to me. Would def stay here again, and this will be my hotel of choice if coming back for a concert at PNC Pavilion.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah N, Director of Sales at Comfort Suites University - Research Park, responded to this review, 8 May 2014
Thank you for taking the time to offer feedback. We're hoping to receive the "go ahead" soon from the Department of Transportation to install our new sign. Charlotte is improving their infrastructure by extending the LYNX Light Rail system out to UNC Charlotte's campus. We're excited to be part of that!

I apologize that our Guest Services Agent was not very familiar with the area. The one who was working when you checked in is new to the area but learning quickly. We invite you to be our guests for your future trips to this area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Vernon, Ohio
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

Have stayed in this hotel several times over the years. Over the past few years the hotel has become a bit rundown, and we have made other choices. However this year with the new renovations, this hotel has completely outdone itself. The lobby has very friendly and welcoming atmosphere. The front desk staff provided quick and friendly check in and check out, and they were very nice and cheerful during the entire stay. Deborah, in group reservations, really made everything easy and was most helpful at all times. Actually, one of the best I have worked with over the years. The rooms are completely upgraded with very comfortable beds and upscale looking furniture. The flatscreen tvs were a nice touch as well as the bed lighting. The hallways were were clean and the entire hotel had a very nice aroma to it. The breakfast was really good with many options. The price was great. We had several rooms for more than one night, and everyone in the rooms were completely satisfied with their hotel experience. The hotel is also in a quiet area, removed from the heavy traffic that many of the other hotels in the vicinity have to deal with. Really no reason to stay in another hotel in the area. Cudos to the new management.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Duane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah N, Director of Sales at Comfort Suites University - Research Park, responded to this review, 2 April 2014
Thank you so much for the kind words! The staff of Comfort Suites University Area works very hard to insure that loyal guests such as your self enjoy their stay. As you are aware, we completely started from scratch when doing our recent renovations. The flat screen TVs and reading lights are just a couple of the added touched that are included in our new décor. We look forward to having you as our guests when you return to the Charlotte area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
3 of 5 bubbles Reviewed 25 March 2014

Staff were rude, check out is 11 am, $100 deposit and has no comparison to a 3 star. I would much rather stay at the hilton with a 25 deposit, more than likely a check out of 1 if requested and much better service!

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Shenata1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah N, Director of Sales at Comfort Suites University - Research Park, responded to this review, 26 March 2014
We are so sorry that Comfort Suites University Area did not live up to your expectations. It is our mission to make each guest feel like they are a VIP. If you email me specifics about your experience, I will be happy to follow up on our end.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites University - Research Park

Property: Comfort Suites University - Research Park
Address: 7735 University City Blvd, Charlotte, NC 28213-8119
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Charlotte
#22 Business Hotel in Charlotte
#51 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Suites University - Research Park 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Comfort Suites University Area Hotel Charlotte
Comfort Suites Charlotte
Charlotte Comfort Suites

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