We stayed at Hyatt Place twice on our trip - both times they messed up our reservation. We had requested two rooms, one with a king bed, and one with two beds in it. Neither hotel were able to accommodate us, and the customer service was awful. After a long day of travel, we tried checking In here, and it took them 45 minutes. The customer service was poor, to say the least. The breakfast is awful too. It was very loud, at all hours of the night. At the downstairs bar area (which is right next to the lobby and check-in area was extremely loud. IF we stay again, I would not eat the breakfast and I would call the day of to AGAIN notify them of your room needs, even though it was booked that way through their website on both occasions.
- Official Description (provided by the hotel):
- Newly Renovated, Hyatt Place combines style and innovation to create a completely new hotel experience. An experience that offers an array of services and features designed to meet the evolving needs of today's traveler.DescriptionHyatt Place Charlotte/Arrowood is conveniently located near Westinghouse Boulevard, where most of Charlotte's major businesses have their offices. The hotel is located only 5 miiles from Carowinds Theme Park.General InformationHyatt Place is designed for the 24/7 lifestyle of a multi-tasker, perfectly blending style and comfort. Guests can enjoy a fresh bite to eat at anytime of the day off the menu in the Gallery, start their day with the all-new complimentary a.M. Kitchen Skillet™, featuring freshly prepared breakfast sandwiches, waffles, French toast, pancakes and steel cut oatmeal, is available daily in our Guest Kitchen, and stay connected through free wi-fi and 42 inch tvs in all guestrooms. At Hyatt Place guests discover everything they need for a refreshingly seamless stay. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Charlotte/Arrowood Hotel Charlotte
- Hyatt Charlotte
- Charlotte Hyatt