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Hyatt Place Charlotte/Arrowood
Ranked #13 of 177 Hotels in Charlotte
Certificate of Excellence
Akron, Ohio
1 review
“Review of hotel”
Reviewed 12 April 2014

The staff provided excellent service. The check in clerk, Shamere did a good job in trying to place us in a comfortable room. The first room was too noisy, she did not hesitate in changing our room to a quieter room. Shamere was courteous and professional and always helpfull. Carmen the cook was cheerful and pleasant and offered help whenever she could. She was quite friendly and also a good cook. She had worked at a hotel that we stayed in on previous visits to Charlotte. We were very pleased to see her working there. Brenda, the housekeeper did an excellent job in taking care of the room. We spent eight nights there, and all of the staff was as nice as they could be. However, the layout of the room left a lot to be desired. The closet was alsolutely too small. The bathroom was too small and hard to close the door when using the bathroom. Not enough drawers for our clothing. We go to Charlotte every year with a large group for a golf tournament, this was the first time we stayed at
the Hyatt Place.

Room Tip: Select a room on the back side, away from the traffic if you prefer a quieter room.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review, 14 April 2014
Dear marie m,
Thank you for taking time to let us know how much you enjoyed the team members and service at Hyatt Place. I will be sure to share your accolades with the team. Even though our hotel didn't fit your travel needs this time, I am hopeful you will give us another try should your needs change.

At your service,
Lisa Ganzzermiller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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611 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
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English first
Greenville, South Carolina
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2014

Shamere at the front desk was amazing. Our check in and check out was smooth and she was very peppy and bubbly. We came in for a concert and arrived early. There was no problem at all checking in. The hotel was quiet and perfect for a good nights sleep. The Breakfast was good and the soups on the 24/7 fresh menu were perfect for the rain afternoon. We will be back at this property for any further trips to Charlotte.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review, 22 April 2014
Dear Kristin H,
Thank you for taking time to share your feedback. We think our front desk team is pretty amazing too. The whole team prides themselves with providing excellent service and work together to make every encounter a memorable one.

We appreciate your loyalty and look forward to seeing you again.
Lisa Ganzzermiller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo Grove, Illinois
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 April 2014 via mobile

Travel a lot for business, this chain gets it! Great staff. Everything you need in the lobby. Consistent hotel to hotel. Great spacious rooms. Best of all free Starbucks coffee in the lobby. Hamptons are getting stale, expensive and Hilton points are harder and harder to use.

Stayed April 2014
Helpful?
Thank RBP24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa G, General Manager at Hyatt Place Charlotte/Arrowood, responded to this review, 22 April 2014
Dear RBP 24,
Thank you for taking time to share your experience on TripAdvisor. Hyatt Place continues to grow and adapt to guest needs earning JD Power and Associates award for Highest Guest Satisfaction and ranked #1 Select-Service Brand by Business Travel News in 2013. We are delighted you enjoyed your stay and look forward to welcoming you back soon.
Safe Travels,
Lisa Ganzzermiller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perry, Ohio
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 April 2014

This Hyatt House was an excellent hotel and location. The staff was unbelievably gracious and personable. My wife and I have wanted to try the Hyatt Place line for a while and we are glad we did. We already have made plans to stay at a Hyatt House on an upcoming trip to Kentucky in 2 months.
If you have your choice, do not hesitate to stay at Hyatt House.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Zback24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 31 March 2014

This property is one of my favorites. The location, staff, property and amenities are a perfect fit when I am away from home. I frequently visit the Charlotte area for pleasure and with deliberate intent, routinely choose this hotel for my lodging needs. I love the design layout of the rooms, the complimentary breakfast in the morning and the over the top efficiency of the staff. Ms. Lucy was a delight on check in and treated my family like her own.
Look forward to seeing you again and again!

Room Tip: Just add this property to your list of "must stays"
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csallison60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 March 2014 via mobile

Stayed here twice and both times perfect. Love the friendly service here and included breakfast is great. Hyatt Place hotels are great. The rooms are large and can sleep a family of 6. We love the movies on demand on the large hi-def flat screen tv! Thanks for another great stay!

Stayed March 2014
Helpful?
Thank iculookin13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summerfield, North Carolina
2 reviews
Reviewed 28 March 2014

I recently stayed at this hotel, and was STUNNED to see how caring, customer centric and positive the staff were - I have travelled the world, and have never seen such wonderful staff - from the front desk to the manager to the bar tender to the kitchen staff, it felt like I was visiting family instead of staying at a hotel! I would have expected this treatment in a '5 star' hotel, so in my mind, this hotel is '5 star', thanks to the staff!

Thanks, and I am already looking forward to coming back soon - mostly to see Lucy and Shamera, who were the 'best of the best', along with Lisa! JVK

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JVK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Charlotte/Arrowood

Property: Hyatt Place Charlotte/Arrowood
Address: 7900 Forest Point Blvd, Charlotte, NC 28273-5698
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Charlotte
#17 Romantic Hotel in Charlotte
#18 Family Hotel in Charlotte
#34 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Charlotte/Arrowood 3*
Number of rooms: 126
Official Description (provided by the hotel):
Newly Renovated, Hyatt Place combines style and innovation to create a completely new hotel experience. An experience that offers an array of services and features designed to meet the evolving needs of today's traveler.DescriptionHyatt Place Charlotte/Arrowood is conveniently located near Westinghouse Boulevard, where most of Charlotte's major businesses have their offices. The hotel is located only 5 miiles from Carowinds Theme Park.General InformationHyatt Place is designed for the 24/7 lifestyle of a multi-tasker, perfectly blending style and comfort. Guests can enjoy a fresh bite to eat at anytime of the day off the menu in the Gallery, start their day with the all-new complimentary a.M. Kitchen Skillet™, featuring freshly prepared breakfast sandwiches, waffles, French toast, pancakes and steel cut oatmeal, is available daily in our Guest Kitchen, and stay connected through free wi-fi and 42 inch tvs in all guestrooms. At Hyatt Place guests discover everything they need for a refreshingly seamless stay. ... more   less 
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Also Known As:
Hyatt Place Charlotte/Arrowood Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt

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