First the location is great if you are hanging out downtown ( which we were) so that part was excellent. It is within walking distance from so many places. But beyond that there was nothing good. The room was small with stained carpet, lumpy beds, and a dirty shower. The overall appearance was fine if the room had been kept well. In the evening two of us went downstairs to the hotel bar to wait on the last friend before we went out. Awful experience!!! There were three customers at the bar and the bartender knew one of them and was sitting there chatting. She said she would be with us in a minute. After about 5 minutes she walked past us to help the customer at the other end of the bar who already had a drink. Then she was rearranging some bottles etc, while we just sat there. Finally I said to my friend we are leaving and as we walked away she says " oh did you need something?" so rude and unprofessional. After that we all left to go to dinner and drinks. Upon returning at the hotel the floor was being mopped so we tried to be careful where we stepped but the man cleaning was rude. After we all went up to the room one of my friends went to the car down in the parking garage and forgot her key. She was treated ruduly by staff upon coming back in. I will never stay there again, do not know if it was Charlotte location of the hotel chain itself that has poor service, but I won't risk it. With so many other great hotels around for the same price I will go where the service is good and the rooms are clean. For what we experienced it should have been the cheapest hotel around so i will stick with the Hilton or the Marriott downtown even if its another block away. But the Omni is across the street and I have always had a good experience there. I can handle a lot of things but out right rude staff is not one of them. But with that the next day when we checked out there was a different staff and they seemed more friendly. I like knowing I will get pleasant staff not just depending on the day.
- Official Description (provided by the hotel):
- Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more less
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- Also Known As:
- Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
- Aloft The Epicentre