I travel a lot! Diamond Delta frequent flyer and top tier guest on several hotel programs, including Starwood.
This was one of the worst hotels I have ever stayed in. I should have left when I saw the "complimentary" ear plugs they had on my room's desk because "your purpose for staying with us may not be to simply enjoy the EpiCentre actiivity, so we are providing these complimentary ear plugs should you desire a bit more quiet during your stay." What followed was an experience that took me back to my freshman dorm. Oh, if the ear plugs weren't adequate, they offer a complimentary sound machine.
Further, they were unable to find any of the two luggage carts available to help be get my luggage to my 10th floor sound chamber.
If relaxation and a good night's sleep, this place is not for you.More