I'm not fussy either, but I was shocked at how horribly unorganized this hotel was. First of all, there was only one working elevator to take us from the Aloft to the levels of the Epicenter and the parking garage. We had to wait about 10 to 15 minutes every single time we took that elevator. The service was non-existent. We called down 5 times trying to contact the front desk for extra towels and creamer and no one ever answered. Then we finally went down to the desk and they had no idea where the creamer was, nor how to get it. They didn't even know they had any. I pointed out that housekeeping might be a great place to start and it was never resolved. Never got the creamer. The A/C didn't function properly. It never turned off and the buttons that control the temperature and everything on the unit didn't work at all. We ended up freezing and having to basically unplug the thing. The pillows were lumpy and were like sleeping on 10-year-old pillows with no more fluff. The parking was also 20 dollars per day. And then on top of that, I just found out they charged me 25 dollars more than what was on my receipt. Ridiculous. Will not stay here ever again.
- Official Description (provided by the hotel):
- Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more less
- Reservation Options:
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- Also Known As:
- Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
- Aloft The Epicentre