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“Conveniently located”

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Hilton Garden Inn Charlotte/Ayrsley
Ranked #32 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed 22 July 2014 via mobile

The Hilton Garden Inn at Ayrsley town in Charlotte, NC was just wonderful. We wanted to take a weekend get away and Charlotte fit the bill. We were pleasantly surprised with the location. The hotel was within walking distance to shopping, restaurants, and even a movie theater. We utilized the pool/ hot tub facilities during our stay and found them to be quite enjoyable. The staff were just wonderful also. As soon as we arrived, the young lady at the desk informed us that there was a wedding party staying at the hotel and she had taken it upon herself to ensure that we had a room on the upper floor away from the elevator and vending machines. We were most greatful. We would stay here again in the future.

  • Stayed: July 2014
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1  Thank FrannieJ272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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404 - 410 of 598 reviews

Reviewed 22 July 2014

Very clean, fresh and comfortable hotel. Located in a cute little downtown like setting - sits far enough back off of the interstate so there is no highway noise. Some restaurants and retail shops are in walking distance. Lobby is well appointed, there is a nice indoor pool area along with a spa. Hotel staff is helpful and friendly. We did not use the restaurant located on property but it did look nice.

  • Stayed: July 2014, travelled with family
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1  Thank FrequentTraveler1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

The restaurant staff was wonderful, as was the food. MOST of the front desk was friendly, with a very notable exception. The bell boy went over and above in helping us with our luggage on departure. If I had not had other places away from Charlotte, NC that I needed to go, I would have liked to have stayed and rested in my pleasant room a bit longer.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

I was quoted $149 Adesa special then received a confirmation email of $209 with the total charge for the stay being $240 and change. I was then told that I couldnt receive the Adesa discount because I hadnt reserved my room a week ahead. I was then billed $277 and was told the extra $37 would "drop off". im still waiting.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
1  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

If you are eating in better hope you don't have the waitress we had. You will be given rude service if you are lucky to be served. Most likely you will have to service yourself even with the non-buffet items

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Vickie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyler_birchfield, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this reviewResponded 11 July 2014

Dear Guest:
Thank you for taking the time to offer your feedback. We take great pride in delivering outstanding customer service and sincerely apologize for not meeting your expectations. Our breakfast operation is a self-serve buffet and again, apologize if we did not clearly communicate this. We hope you will give the Hilton Garden Inn Ayrsley another opportunity to win your approval the next time you visit Charlotte.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Very good hotel, nice room, friendly staff, free Internet and a good location for alternative restaurants/bars with a good Indian restaurant 2 minutes walk away and a good pizza restaurant (who gave discount to hotel residents) also 2 minutes away

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Derek Cameron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

I stayed at this location last July on our way to Myrtle Beach. We were greeted by a friendly staff, who made sure we had everything we needed. Every inch of the hotel I saw was clean and well kept. The next morning we enjoyed a nice breakfast before we hit the rode. All of these reason are why I rebooked for our upcoming trip this weekend. Anytime I hear of someone staying in the Charlotte area I recommend this hotel !

Room Tip: Given the location, the whole area is quiet. Sits in the back of a shopping area. We had no street n...
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  • Stayed: July 2013, travelled with friends
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1  Thank Seth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charlotte/Ayrsley

Address: 1920 Ayrsley Town Blvd, Charlotte, NC 28273-4122
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#6 Romantic Hotel in Charlotte
#13 Business Hotel in Charlotte
#22 Family Hotel in Charlotte
Price Range: £70 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Charlotte/Ayrsley 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte

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