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“What are the policies of checking in . . . .”

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Hilton Garden Inn Charlotte/Ayrsley
Ranked #27 of 178 Hotels in Charlotte
Certificate of Excellence
Charlotte, United States
1 review
“What are the policies of checking in . . . .”
Reviewed 26 August 2014

I was attending a wedding. I live in Raleigh so I was planning to drive back. The wedding party was staying here so they insisted that I get a room and spend the night. I called the concierge and gave her all my information over the phone. When my two children and I arrived at the front desk she asked for my identification and card again. I had never stayed here before and now I never will . . . .

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyler_birchfield, General Manager at Hilton Garden Inn Charlotte/Ayrsley, responded to this review, 27 August 2014
Dear Traveler,
Thank you for your feedback regarding check-in at the Hilton Garden Inn Ayrsley. In reading your review, I wonder if you have our location confused with another Hilton property as we do not have a concierge. In regards to check in, for our guest security and identity protection, all guests must present a credit card upon check in for charges. This is common practice in all Hilton Hotels. If I can be of further assistance in this regard, please do not hesitate to contact my directly by telephone at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Easley, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

Super nice. Clean, quiet, comfortable. Staff very nice, friendly, and helpful. Location was excellent. Attended workshops at this hotel, so I chose to stay at this hotel. Every one was very friendly and helpful. They

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Mary Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Olive, New Jersey
Level 6 Contributor
381 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 12 August 2014 via mobile

The ayrsley staff was friendly and helpful, location was close to clients and price much better than city center and South Park options. Hotel is new and up to date. Overall a good trouble free stay just a short 20 minute drive from South Park and 15 minutes from flints on Westinghouse and in pineville

Stayed August 2014, travelled on business
Helpful?
Thank RDCononver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley
Level 5 Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 August 2014 via mobile

We stayed for just one night after flying in to Charlotte en route to Savannah and it was fantastic. We were upgraded to the Presidential Suite which is huge and had a wonderful stay. It is quiet and cosy and situated in a new build area. The locality has everything required, as does the hotel. The breakfast is a must!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank oxspringjanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis, United States
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2014

This was my first visit to this hotel on business. I noticed the staff were familiar with regular visitors and often greeted them by name. Despite not being a 'regular', the staff treated me as one. The hotel is located right across the street from a movie theater and restaurants (all walkable). Guest room was comfortable with a microwave, fridge, and Keurig coffee maker. The hotel does not offer lunch service, so you will need find other means to have your power lunch.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, TN
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 August 2014

We were in town overnight for a concert at Times Warner Arena. The hotel is situated in the back of this little "town" area that has been constructed and named Ayrsley. It is right off of 485 and a mile from I-77. Downtown is only 10 minutes away, as is Carowinds. Airport is also nearby. They are also opening a new premium outlets that is about 10 mins away as well. There are plenty of food choices nearby. The room was nice and it's very nice to know that the bedding is fresh after every guest. Everything was clean and exceptional and staff was very friendly. Will stay again when in Charlotte.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Shelby1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waxhaw, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Placed reservation with Hilton over the phone and upon arrival discovered that it was wrong. Front desk associate, Patrick Weis, and Manager, David Mecchum, refused to help and referred me back to Hilton 800 line. After holding and get disconnected finally reached a Manager. The Manager then called the front desk which I was standing in front of to work out the problem with the Manager. Why David wouldn't take ownership of solving the problem is baffling. An hour later the problem was solved but I was denied my request for free breakfast. During the event I had 28 teenagers and 12 adults waiting for to go to their rooms. A very disatisfying experience.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charlotte/Ayrsley

Property: Hilton Garden Inn Charlotte/Ayrsley
Address: 1920 Ayrsley Town Blvd, Charlotte, NC 28273-4122
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#6 Romantic Hotel in Charlotte
#13 Business Hotel in Charlotte
#22 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Charlotte/Ayrsley 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte

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