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Hyatt Place Charlotte Airport/Lake Pointe
Ranked #15 of 177 Hotels in Charlotte
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Place to Stay”
Reviewed 28 May 2014

We were in Charlotte for my daughter's graduation and wanted to be near the arena where commencement was being held. I thought the rate was good on-line for the 2-Queen room we chose. When we arrived at the hotel, we thought the rate was awesome for the room we had! Very large room, three TV's, extremely comfortable bed, large bathroom (fyi, no tub, shower only), etc. The rooftop restaurant and lounge, while not inexpensive, served outstanding food and drink. Recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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585 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
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English first
Valley Forge, Pennsylvania
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 May 2014

I have stayed at this Hyatt location a number of times over the years. It is very well located for close driving access to the corporate centers, airport, and center city areas.

The hotel was a high end remodel several years back, it is holding up very, very well as the staff does an excellent job with maintainence and keeping things clean and neat.

Nice gym, outdoor pool, breakfast, and they even have a small bar in the lobby.

Staff is always great at this location as well.

If you're looking to spend time downtown, I would probably advise a location a little closer to the downtown area though. Again, this is a great location for access to a little bit of everything, but not specifically located in the downtown area (about 10 minute drive away).

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OutdoorValleyForge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SportsFan2007
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 May 2014

Stayed here recently when looking for a reasonable hotel relatively close to dtown Charlotte. Everything was great including the the very friendly employees at the front desk, the large room with a nice separate desk area, and the great free breakfast.

The location of the hotel seems to be in a newer suburb area of Charlotte with some office parks and apartment complexes within a mile or so. There is one restaurant (a sportsbar) that is a few hundred feet away, otherwise nothing else is walking distance as far as food and shopping. One minor note is there is another Hyatt Place only a mile or two away, so just make sure you go to correct one to save you some check in confusion!

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank SportsFan2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 May 2014

We were on the transit from Florida to Canada and hoped to get a discent accommodation for the night.

After driving 1,250 km we were tired and wanted one thing - relax.

My husband checked - in and we went upstairs. Receptionist didn't activate the access card!

I went downstairs, while my husband waited by the room door with our luggage. Instead of activating card the front desk rep. started asking questions. I explained that we were very tired, she didn't activate card that is why I was here and my husband is upstairs. The rep. wanted to see my husband and continued asking questions, explaining it was for security reason. Only when I lost my partience she fixed the card.

Finally we got into the room. Nice, clean, spacious. Comfortable beds and crispy linen.

We fall asleep right away. All of a sudden a loud telephone started ringing. It was the front desk rep. - asking if everything was all right!

Finally we managed to calm down. Around midnight very loud mechanical noise woke us up. It felt like some sort of motor and as if it was in our room! My husband checked AC - but it was turned off before (it was very old, ancient wall unit that produce lots of noise). He checked fridge - it was not fridge. The strange and very intense noise continued. What was it? I called front desk. Almost immediately representative came. And of course, she new what it was. She said that once it happened, that it is some kind of malfunction of...sprinkler system???!!! On the sixth floor??? It didn't matter to us what it was. All we desired in that moment was a quite room where we could get uninterrupted 8 hours of sleep.

I insisted and we were transferred to another room in the opposite side of the building.

It took us half an hour to fall asleep. You want to guess what happened? Yes, the telephone ringing woke us up again, now third time in 2 hours! The polite voice asked if everything is good now!!!

No comments. No need to describe my reaction.

We decided not to make a big deal and just check out without wasting time on complaints.

However, while I was going through check out, there was some note beside our names, so the manager was called.

Tara was professional and right to the point.
She expressed apology and offered to rectify somehow the situation.
Tara promised to call Expedia in order to reimburse us for the night.

There are mixed feelings about the whole situation.

From one hand you pay $170 for one night and expect rest and comfort. Clean and beautiful hotel. Polite stuff.

In the same time you have instead restless night, malfunctioning and outdated AC and weird noise that wakes you up in the middle of the night...Migraine in the morning and tiredness for all day because of luck of sleep and all night adventures....and 1250 km to go...







  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klikuha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mont Vernon, New Hampshire
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 17 May 2014

Stayed here for a few days. Although the parking is tough due to being in the city and the lobby is in a bit of a strange place on the 10th floor, I would recommend this place. The rooms are larger than standard and very comfortable. Well appointed and clean. The lobby is quite nice. However, the breakfast area is outstanding. The free breakfast is quite good and there is PLENTY of space for the various groups to sit and relax. Not cramped together like most places. I would stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank PumaPaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
Reviewed 13 May 2014

Very nice room, Looks modern, highly recommended, Located in a very nice area good if you want to go for running, golf or tennis.
I like the way they put everything in the room, beds and working desk kitchen area is separated looks like a studio
Liked it a looooot
Also it is close to airport
Will consider it for my future trip to Charlotte

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kaveh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

I stayed at the hotel last week for several days and I was blown away. It was beautiful and clean. Had a very welcoming staff, huge rooms and great quick pick up food. Also, I had an amazing night of appetizers and drinks on the rooftop at Farenheight restaurant. By far, the best view of downtown anywhere in the city. Free breakfast at the hotel was a great bonus!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HeatherDAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Charlotte Airport/Lake Pointe

Property: Hyatt Place Charlotte Airport/Lake Pointe
Address: 4119 Southstream Blvd, Charlotte, NC 28217-4505 (Formerly AmeriSuites Charlotte Coliseum)
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Charlotte
#29 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Charlotte Airport/Lake Pointe 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hyatt Place Charlotte Airport/Lake Pointe is located in Lake Pointe Business Park in southwest Charlotte, which makes it convenient for travelers visiting the corporate offices of local companies such as Belk, Compass Group USA and UTC. This Hyatt Place hotel is just five miles from the Charlotte Douglas International Airport and eight miles from uptown Charlotte. Enjoy a day of upscale shopping at SouthPark Mall or a delicious meal at one of several nearby restaurants, such as The Cheesecake Factory, CowFish Sushi Burger Bar or Ruth's Chris Steakhouse. Sports enthusiasts compete in soccer, softball and tennis tournaments year round at Renaissance Park and the Jeff Adams Tennis Center which are only one mile from the hotel. As a premier destination city, Charlotte's got a lot to offer its visitors. The hotel is located close to several Charlotte attractions such as Carowinds Theme Park, Billy Graham Library and the U.S. National Whitewater Center. ... more   less 
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Also Known As:
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt Place

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