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Hyatt Place Charlotte Airport/Lake Pointe
Ranked #15 of 177 Hotels in Charlotte
Certificate of Excellence
Atlanta, Georgia
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great place to stay”
5 of 5 bubbles Reviewed 22 July 2014

I was pleased with my stay here. The room was large, clean and comfortable. The mini kitchenette added a nice touch. The hotel should invest in new irons and bell service, Complimentary breakfast was very nice.The location was convenient to the places I was visiting. I'd stay here again. Free Wi-Fi is always a plus.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Gowest62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nina S, General Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review, 24 July 2014
Thank you so much for staying at the hotel as we appreciate both your business and feedback. Part of our daily housekeeping routine is to check items in each room for any necessary replacements or repairs.

Once again thank you for taking the time to write a review and we look forward to seeing you again.
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569 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Bradford UK
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

I've had several stays at hotel, all have been very good with no real issues. It's clear that some of the rooms have been refurbished recently. The rooms are of a good size, clean and comfortable.
The aircon in each room can be noisy so take ear plugs or cool it way down and then turn it off.
Breakfasts are good quality with sufficient choice.
Pool area clean and well maintained.

Room Tip: High rooms away from the lifts (elevators) they have an annoying "ping ping" as the lift a...
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  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank NFJ999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review, 11 August 2014
Thank you for your feedback and we appreciate the review. We have updated all of our guest room bathrooms and we are glad to hear that you like the rooms. My apologies for any inconvenience that you may have experienced with noise from the air conditioner. Please know that we are always willing to change your room to find a more suitable fit.
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Spartanburg, South Carolina
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Pull into this hotel on 4 Jul. The room rates were very reasonable. Large guest rooms with all the amenities with huge TV, clean and soft king-sized bed, good shower, large couch, in-room pantry and study corner. The staff was very friendly and personable too.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RoySg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review, 11 August 2014
We are glad that you enjoyed the amenities that have become signature to the Hyatt Place Brand. We appreciate the review and we thank you for the feedback. We look forward to the opportunity to serve you once again should you return to Charlotte.
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Jupiter, Florida
Level Contributor
121 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
2 of 5 bubbles Reviewed 25 June 2014

1. I booked a king, I get there, "all we have is doubles".
2. I get to the room, there is used soap and a pile of dirty towels and clearly someone sat on one of the double beds.
3. Too tired to move rooms I got a $20 discount.
4. 1st floor room you hear the lobby MUZAK all night.
5. On my way out in the morning, coffee in the lobby was cold and had probably been sitting all night.

No thanks. Why is it so hard just to get a simple thing right- the correct reservation, a clean room, and hot coffee for god's sake. At $150/night that is not too much to ask.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TropicalTraveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review, 11 August 2014
We are so sorry that you had a bad experience at the hotel and I understand how that must have made you feel. From the room type not being available at check in to the cold coffee in the morning; it sounds as if things did not go well. These comments were shared with the team and we are continually trying to improve service based on feedback such as yours. Again, my apologies and I hope we get the opportunity to host you once again.
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Budapest, Hungary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2014

The staff are friendly and helpful. We're here because it's close to the airport. They took us to the airport and we could leave our car at the hotel. We will definitely stay again when traveling out of Charlotte airport. Wifi connection is good for us.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ali b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Director of Sales at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review, 12 August 2014
We are so happy you enjoyed your stay with us and we truly appreciate the review you wrote. Thank you for making Hyatt Place Charlotte City Park your choice when traveling from the Charlotte Douglas International Airport.
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NC
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Front desk offers excellent service. Good Value. Quiet. Clean. Close to Blue Line Rail Service. Ice machine on each floor. Clean Pool. Restaurant located in same parking lot. Airport Shuttle. Fresh fruit is always available.

Room Tip: Most all rooms have a queen sleeper sofa so if you have kids this is a great value added option.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justmeNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

Stayed at this property on business for one night. It is a shame that I could not give this 5 stars, as the hotel staff are very friendly and do try to help there guests. The hotel is trying to keep the hyatt place experience alive, but you can see the high wear this property gets, understable for being in close proximity to the airport. The acutally location is very quite, and ideally positioned to get into uptown charlotte, very short drive. There are a couple of restaurants close, and a short drive for amenities. Sadly the room is where i could not give the property 5 stars. General cleaning of the carpets was poor, stains on alot of the floor and seating, and the main issue was the lack of hot water to the bathroom and shower. This room was at the end of the corridor on a high floor, and the water would never get more than luke warm. The staff at the property did try to rectify the situation, but to no avail, and the hotel was fully booked that evening. They did accomodate in the best way they could and you can only ask for that Overall for the price paid and location it was reasonable.

Room Tip: Rooms at the rear of the hotel overlook a wooded area , rooms at front overlook the near by road and...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MATT W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Charlotte Airport/Lake Pointe

Property: Hyatt Place Charlotte Airport/Lake Pointe
Address: 4119 Southstream Blvd, Charlotte, NC 28217-4505 (Formerly AmeriSuites Charlotte Coliseum)
Phone Number:
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Charlotte Airport/Lake Pointe 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hyatt Place Charlotte Airport/Lake Pointe is located in Lake Pointe Business Park in southwest Charlotte, which makes it convenient for travelers visiting the corporate offices of local companies such as Belk, Compass Group USA and UTC. This Hyatt Place hotel is just five miles from the Charlotte Douglas International Airport and eight miles from uptown Charlotte. Enjoy a day of upscale shopping at SouthPark Mall or a delicious meal at one of several nearby restaurants, such as The Cheesecake Factory, CowFish Sushi Burger Bar or Ruth's Chris Steakhouse. Sports enthusiasts compete in soccer, softball and tennis tournaments year round at Renaissance Park and the Jeff Adams Tennis Center which are only one mile from the hotel. As a premier destination city, Charlotte's got a lot to offer its visitors. The hotel is located close to several Charlotte attractions such as Carowinds Theme Park, Billy Graham Library and the U.S. National Whitewater Center. ... more   less 
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Also Known As:
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt Place

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