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“Excellent airport hotel”

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Renaissance Charlotte Suites Hotel
Ranked #30 of 177 Hotels in Charlotte
Certificate of Excellence
Willingboro, New Jersey
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent airport hotel”
5 of 5 bubbles Reviewed 10 October 2012

This 5-6 star hotel is in a quiet location. The staff are uber-friendly from Bobby at the check -in Navigator desk to the porters, housekeeping, wait staff etc. These people give new meaning to the word "Southern hospitality". This is a all-suite hotel. The chef in the restaurant should be a Iron chef. The food for dinner is oh so delicious. The rooms are large, clean and comfortable. This is a Marriott property so you know, "they" never disapoint. Spring for the Club floor, the amentities for breakfast, evening snacks and dessert, cannot be equaled, anywhere.You must stay here on your next visit. You will never stay at any other "suite" hotel again.

Room Tip: Spring for a Club Floor room.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Spellglo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 11 October 2012
We appreciate you taking the time to tell us about the lasting impressions our staff members left you with. I will surely pass your comments to noted staff members. We are glad that you had such a wonderful experience during your stay. Guest satisfaction is one of our major goals, and we are happy we were able to make your experience with us enjoyable. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area.
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858 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
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  • English first
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English first
Spartanburg, South Carolina
1 review
5 of 5 bubbles Reviewed 5 October 2012

Came to Charlotte for Panther's game. Hotel was wonderful.... We did have a slight problem with our air in the room, but Charles (WONDERFUL & POLITE can't say enough about how helpful he was) fixed the issue in no time. Renata, at the front desk was so helpful. I highly recommend...................

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Casey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 9 October 2012
Thank you for taking the time to write a review in regards to your recent stay at the Renaissance Charlotte Suites Hotel. I am happy to hear that your inconvenience was changed from a negative experience to a positive one by one of our staff members. I will pass your comments to noted staff members, and welcome the opportunity of serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 September 2012

totally awesome driver. very polite and curteous. I highly reccomend his retention. He was very friendly and conversation with him is very pleasant. I can't say enough about his kindnes Also, the rest of the staff was pleasant to work with. Nice water features, adds a pleasant ness to the environment..

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichMayberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 1 October 2012
We are glad that you had such a wonderful experience during your stay. I will surely pass your comments to the noted staff member. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarkston
Level Contributor
156 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 24 September 2012

This was recommended to us by a freind who had stayed here a couple times on his way to/from Hilton Head. We had a free night with Marriott, and this is one of the few 6 star hotels that allow the use of the free night vouchers. Of course, it's expensive being close to the city, the airport, and south park. If you get a chance to stay here, it is well worth it.

Room Tip: All rooms overlook the open lobby, bar, restraunt.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 1 October 2012
When looking for a hotel we know that location is key, and we are happy you where able to find everything you needed within minutes away from our location. We look forward to serving you again in the near future. Thank you for selecting our hotel!
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Mt Pleasant
Level Contributor
130 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 24 September 2012

We went to Carowinds (this hotel is 10 min. away) and decided to stay here. It looks like an Embassy suites, so nothing like a typical Renaissance. The breakfast buffet is great, and includes waffles and omelets to order for $14. The bar is next to check in, so it's not in a private area, which disappointed me. The photos do not depict the hotel decor and set up, but it was fine. I have really high standards, and was a tad disappointed with the beds (hard!), and the room could use some repairs (bathroom ceiling suffered water damage, maybe?). But the staff was great, and the food at dinner was SO good! I had the porkchops, and they were definitely prepared by a good chef. My husband had the short ribs, and he said they were really good and tender. We had the hummus which was homemade and the calamari appetizers, and both were great. I only speak of this in the review because oftentimes hotel restaurants tend to let me down, but this one stood up to my challenge! I will definitely stay here again, as the suites were awesome for our kids-one is a teen and the other is 6.

Room Tip: We stayed on the top floor, which is the 9th. Do this if you can! There were a lot of kids when we w...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jessehly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 1 October 2012
Receiving feedback from our guest enables us to accommodate all of our guest a little better upon each visit. Thank you for taking the time to write a review in regards to your stay, and we look forward to the opportunity of serving you and your family again on your next trip to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen County, NJ
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 September 2012

Proximity to airport makes it ideal for business travelers. The service was outstanding, especially Latrece, who works at the front desk and was able to accommodate special needs of the customers even when it was a busy period of hotel check-in's. She was a great example of excellent customer service.

The hotel suites are nice and spacious. Great value for the per/night room rate. I would recommend this hotel and would certainly return there the next time I travel to Charlotte. If you stay here, ask for Latrece. She will give outstanding customer service.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CW-Bergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 1 October 2012
As a business traveler when looking for a hotel we know that location, convenience and customer service is key, and we are happy you where able to find everything you needed. I will pass your comments to Latrece.
We appreciate you taking the time to tell us about your stay, and the service that our staff provided. I am fully aware that you have many choices in hotels, and we are happy you have continued to choose our location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marion
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 September 2012

This hotel is approximately 5 minutes from the airport and located near some inexpensive restaurants with great food. Just up across the intersection is a Mexican, Italian, Soul Food and Jersey Mike's Sub's. All reasonably priced and very, very good!

Room Tip: I booked this great hotel through Priceline on the "name you own price" tab and was extrem...
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 1 October 2012
As a traveler when looking for a hotel we know that location, convenience and customer service is key, and we are happy you where able to find everything you needed. We appreciate you taking the time to tell us about your stay, and we welcome the opportunity of serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Charlotte Suites Hotel

Property: Renaissance Charlotte Suites Hotel
Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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