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“Great Service” 5 of 5 bubbles
Review of Renaissance Charlotte Suites Hotel

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Renaissance Charlotte Suites Hotel
Ranked #28 of 176 Hotels in Charlotte
Certificate of Excellence
Georgetown, Canada
2 reviews
“Great Service”
5 of 5 bubbles Reviewed 10 November 2013

I have stayed here on three separate occasions for a week at a time this year and each time has been a great experience. I look forward to my next business trip!
Check-in staff are great and courteous, the front doormen are very helpful in getting us a car to our destination on time and direct.
The Atrium attendants Evelyn(!) and Kristina(!) have gone out out of their way to make sure our group was taken care of each and every time we have visited on business. A definte pleasure when a group from different countries get together for afterwork decompression!

Room Tip: I prefer the central room as you get off the elevators. The only difference is no front windows to...
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KevG1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 20 November 2013
As a business traveler comfort while away from home is key, and I am happy that you where able to find it at our hotel. I appreciate you taking the time to tell us about your stay, and the service that our staff provided. I am fully aware that you have many choices in hotels, and Iam happy that you have continued to choose our location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 November 2013

There was a girl named Ashley who served me at the restaurant. she was so delightful, helpful and went the extra mile to make me feel special thx so much!!
Enjoyed my stay...lovely atrium and was so great for business discussions in. A very relaxing stay!

Stayed October 2013, travelled solo
Helpful?
1 Thank KSullivan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 20 November 2013
We appreciate you taking the time to tell us about your stay, and the service that our staff provided. I am fully aware that you have many choices in hotels, and I am happy you have chosen out location. We welcome the opportunity to continue serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke Rapids, North Carolina
1 review
5 of 5 bubbles Reviewed 5 November 2013

This Hotel was great!! Very Clean! Rooms were GREAT!! My kid lost his wallet and Stanley the driver of our shuttle bus was very nice and even found his wallet and turn it in to the front desk! Thas was one excited 13 yr old that thought he lost all his money and his wallet.. Thanks again and I will definitley stay there again!!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 20 November 2013
I am happy to hear that your inconvenience was changed from a negative experience to a positive one by one of our staff members. Guest satisfaction is one of our major goals, and we are happy that Stanley exemplified this. I will pass your comments to noted staff member, and welcome the opportunity of serving you again on your next visit into the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 November 2013

During my stay this past week I enjoyed excellent service. Kristina, Evelyn, and Sara at the Atrium Lounge made the stay truly exceptional though. Their warm and friendly personalities made my stay very enjoyable and it wouldn't have been the same without them. Thank you all for a great week and your wonderful hospitality!

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 20 November 2013
Guest satisfaction is key, and we are happy I am happy that our mentioned staff members where able to make your experience with us enjoyable. We appreciate your patronage, and we welcome the opportunity of serving you again. Once again, thank you for selecting our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa (Mesa County), Colorado
Level Contributor
121 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

Stayed just overnight, but the suite would have worked well for a longer stay. The room was very clean with a separate bedroom and a small living area with sofa, chair, table, microwave, refrigerator, coffee/tea supplies, and even a small sink. Comfy bed with good linens, and a nice shower with good water pressure in the bathroom. WiFi worked well and was free for Gold members--don't know if there is a charge for others. Note that there was no safe, or magnifying mirror in the bath, however. Parking was free, plentiful, and easily accessible.

The concierge lounge offered a decent breakfast, and had cake and cookies for dessert. (Didn't try the earlier cocktail time).

We received a timely wake-up call for our early airport departure. We had returned our rental car in the evening and used the free shuttle to the airport. The driver, Varian, is a gem, and we enjoyed visiting with him. Reception and concierge staff were also welcoming and helpful,

The location, in a quiet business park, provided quick access to the airport, but may not be as convenient to restaurants, shopping, etc. However, it is not that far to the bustling Southpark area if you have a car. Highly recommended.

Room Tip: We had a very quiet room tucked away from the center atrium. Our living room insulated us from possi...
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FourWinds_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 31 October 2013
Comfort while away from home is key to travelers, and we are happy that you were able to find that at our hotel during your recent stay. Thank you for selecting our hotel, and we look forward to serving you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
200 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

We have stayed here several times in the past year for both business and pleasure and this is by far one of the best hotels that we have ever stayed at. The suites are spacious and a nice upgrade compared to the standard hotel room. The hotel is well maintained, updated and clean. But the best part of the hotel is the staff. Every time we walk in the hotel, we are treated as if we are old friends. If you are lucky enough to meet Derrick (front desk manager), you're in for a treat. When we return, we look forward to Derrick being there!

Are there any downsides to this place? If you don't have a car, there are few dining options outside of the hotel restaurant. Granted, the hotel restaurant serves good food at a reasonable price (relative to hotel pricing), but everything else, you will need a car. There is a Jersey Mikes and Sausarita's within 5-10 minute walk, but neither are open late.

The only gripe that I have is for some unknown reason (are you reading this management?) the hotel has decided to start charging $8 a night for parking starting this week. I can understand if the hotel were located in an area where parking was limited. But this hotel is located in an office park with plentiful parking everywhere. Why? Why? Why are you doing this? For us, it probably won't be a deal breaker for us, given how exceptional this hotel is, but still ...

Room Tip: Some of the rooms have a distant view of the Charlotte skyline (generally above 7th floor, and somew...
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  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank adventuretravelernc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 31 October 2013
First I would like to say thank you for your continued patronage through the years. Guest satisfaction is one of our major goals and receiving feedback from our guest enables us to accommodate all of our guest a little better upon each visit. I have noted both your appreciation of staff and concern in regards to parking cost. Thank you for your continued patronage with us and we look forward to the opportunity of serving you again.!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

Very well run hotel. Customer Service on my trip was perfect. From doormen to maids,everyone was friendly and looking to help. Restaurant was excellent and affordable for a change. A great experience. Bravo.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 31 October 2013
We are glad that you had such a wonderful experience during your stay. We appreciate you taking the time to tell us about your stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Charlotte Suites Hotel

Property: Renaissance Charlotte Suites Hotel
Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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