My Husband and I had an extremely horrible experience with US Airways. We were supposed to be taking our Honeymoon and instead ended up on a hotel voucher at this hotel. We had already had a terrible and emotional 24 hours by the time we arrived at the hotel.
Every employee that assisted us in some way was very friendly; the shuttle driver that brought us to the property, the front desk staff, and the staff at the bar and in the restaurant. We were given food vouchers by the airline which the hotel gladly accepted. We used them at lunch time in the restaurant. The wonderful lady that served us was so positive and nice. She started to lift our spirits. At dinner time, Denise, from the front desk asked about our situation and bought us an appetizer in the restaurant. Furthermore, the staff asked our room number and surprised us with a bottle of Champagne, chocolate covered strawberries and candy in the shape of a heart on our bed. I wish I knew who to specifically thank for this!
Unfortunately, we didn't get to go on our Honeymoon. However, the one night we were forced to stay in Charlotte restored our faith in humanity. The staff at this hotel went above and beyond for us. They made a huge difference for us in a very terrible situation! We cannot thank them enough for their thoughtfulness and generosity!
Mr. and Mrs. Chamorro
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- Also Known As:
- Renaissance Charlotte Hotel Charlotte
- Charlotte Renaissance