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“Excellent service provided by the staff.”

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Renaissance Charlotte Suites Hotel
Ranked #34 of 178 Hotels in Charlotte
Certificate of Excellence
Sacramento
1 review
“Excellent service provided by the staff.”
Reviewed 18 July 2014

On recent stay, I enjoyed excellent service provided by the staff. The room was clean. Check in process smooth, staff friendly. Received excellent service from Orlando who personable with a smile. Tim, bell captain, was helpful luggage and shuttle service and recommendations for local events.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lampki9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 20 July 2014
We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our customers and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon and often.
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871 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Sacramento, California
1 review
Reviewed 16 July 2014

My sorority sisters and I came to Charlotte for our National Conference. After arriving on the red-eye from Sacramento, CA and not able to check-into our rooms the staff was very helpful in storing our luggage while we went to our first session and returned later on in the day. Derrick was very helpful! Orlando assisted us in getting our luggage to our room and answering our questions about the area. Upon checking out Renee and Corey did an awesome job in giving us excellent customer service! Thank you all so much and we look forward to coming back to Charlotte and staying at the Renaaisance!

P.S. Also, the Exercise Room was a huge plus in keeping us on our fitness track!

Room Tip: It's about ten minutes from the airport and close to the city where the convention center is hou...
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank CaliDivaAKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 17 July 2014
What a terrific review. You covered many of the aspects of what we think a customer should be evaluating when choosing a business such as ours. Included in your review was also the mention of specific individuals who played a role in your experience. We are pleased to have these associates on our team and share your appreciation for the job they do. We look forward to seeing you again. Thank you.
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Charlotte, North Carolina
1 review
Reviewed 14 July 2014

This may sound a bit minor but for a very nice hotel not having WIFI in the room was disappointing. The food is great. Sydney was my server tonight and you would have thought she was a paid Charlotte ambassador. She filled me in on places to see and eat outside of the hotel. Very nice hotel. Comfortable beds.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank BradR1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 17 July 2014
The first thing we do each morning as a service team is check out and review our reviews. What a way for us to start the day....that is by reading what you wrote about what we offer the public and the manner in which we serve....our greatest asset....our clientele. Please revisit us time and time again and feel free to introduce yourself so that we may thank you in person.
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Raleigh, North Carolina
1 review
Reviewed 14 July 2014

Jenn, Evelyn, and Mary Kay were awesome! We were visiting for a business conference, and they were very attentive to ensure we had a comfortable visit. Would highly recommend this hotel. Very convenient to shops, restaurants, and shopping.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Dawn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 16 July 2014
Thank you for the excellent rating! We are truly blessed to have a team here that is passionate about taking care of our guests. One of the ways we reward that team is by sharing your feedback. We appreciate you recognizing specific team members in specific ways. We hope you plan to stay with us again the next time you visit Charlotte!
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Wilmington, Delaware
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2014

We checked in the night before a flight out of Charlotte Airport. Check-in was easy and friendly and the desk agent quickly changed our room when he saw that Marriott had booked us into a room with two Doubles instead of a King bed. He even comped us the parking (though why they normally charge $6 a night on a weekend in a parking lot surrounded by office buildings is beyond me).

As a Marriott Gold, we qualified for a free breakfast - an extensive buffet along with the option of made-to-order eggs, omelets, waffles, French toast, & pancakes. Our server checked on us regularly and topped off our drinks.

The one downside was the Wi-Fi. Luckily, as a Gold, I get free extended Wi-Fi. Unluckily, our corner room on the eighth floor received absolutely no signal. I had to make my way down the hall to find a signal and ended up by the elevators so I wasn't creepily lurking outside someone's room when I had to check some email. As we were leaving early the next morning, I didn't have to time to let staff know but if I had been staying there longer and trying to get work done, it would have been an impossible situation.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank WorldWend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 16 July 2014
We appreciate your feedback about the easy check-in, the full breakfast buffet and the Wi-Fi. We consider this feedback when making business decisions and developing strategies with the goal of continually improving each guest's stay. Thank you for your part in the process. We hope to be your hotel of choice when you stay in Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 July 2014

A poem:

It's 2014.
Get.
Free.
Wifi.
In.
Your.
Rooms.
What are you even thinking.
You are pointless as a place to spend any time at all.

Seriously, though. At this point, free wifi is a basic amenity, and they do not offer basic amenities. Furthermore, there is no pool. This is essentially a mud hut in a vast desert wasteland.

Room Tip: Don't. Don't choose a room here.
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  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank clhottovy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nabil W, Manager at Renaissance Charlotte Suites Hotel, responded to this review, 15 July 2014
Receiving feedback from our guest enables us to accommodate all of our guest a little better upon each visit and I appreciate you taking the time to write a review in regards to your recent stay. Your input is very valuable to us and we will definitely look into your comments.

We appreciate your business
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
1 review
Reviewed 13 July 2014 via mobile

I stay here often on business and it never disappoints. On my most recent stay, Maria was able to save me from my own mistake of booking on the wrong day. They go out of their way for you here.
The gym is pretty good for a hotel near the airport and the food and company in the bar is solid as well.

Stayed July 2014, travelled on business
Helpful?
Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, 16 July 2014
Thank you so much for your frequent stays and for your positive feedback. How great to hear that we can delight a guest who is already familiar with the quiality of the staff and hotel. This takes service to a new level. We appreciate your recognition.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Charlotte Suites Hotel

Property: Renaissance Charlotte Suites Hotel
Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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