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“Very Nice Stay”

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Renaissance Charlotte Suites Hotel
Ranked #52 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed 24 August 2014

I've stayed at this site multiple times for business travel and have had only pleasant experiences. The room's are comfortable, the fitness center is useful, and the staff has been very helpful. The breakfast is also delicious, with a made-to-order counter offering waffles, pancakes, and omelettes. The location of the hotel is convenient to the Charlotte-Douglas Airport. Highly recommended!

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank JDBuchanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded 30 August 2014

That you would choose to stay with us multiple times is quite pleasing to us. Even more rewarding is your declaration of highly recommended! Wow...does this make us happy. We believe all guests should both expect and receive a high level of service. Thanks for sharing your memorable experience with others.

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409 - 415 of 908 reviews

Reviewed 22 August 2014 via mobile

Reservations were made well in advance for a room with king bed with early checkin at 1. we arrive and were told that none were available. Total lie. Due to commitments we accepted a room and were told it had 2 queens beds
Another lie. They are double beds. The manager was uncooperative and the checkin clerk rude. We were told we would have to wait an hour for the room that was committed.
The room condition is average, the rug older than dirt and does not look clean. Obvious a room for many children.
I would not recommend this hotel.

Stayed: August 2014, travelled on business
1  Thank Rocky423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

I have stayed at this location in the past and have consistently had the same service by staff each time. Layout is just like an Embassy Suites with center atrium and suites surrounding it. Always greeted by staff who are friendly. Room is huge and quiet even with atrium noise. Concierge lounge is good too. Always has an entree dish, soup, and the usual veggies, cheese and crackers, and fruit for dinner time. I like the idea that the lounge is open before 6:30 AM, it opens at 6:00 AM. Sometimes for early risers this is much more convenient. Location is close to airport but only downside is that its not too close to any local eating places so you are going to have to drive to eat somewhere unless you eat at hotel. Have yet to be disappointed with previous stays here and expect that future stays will be the same.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Wade L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded 30 August 2014

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our customers and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon and often.

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Reviewed 21 August 2014

Traveling is a chore and tiring, but there are some bright spots out there. One of the brightest is the Renaissance Suites and Evelyn in particular. My habit is to check in, grab a drink, settle in and return to the bar for dinner and drinks. My last visit, Evelyn saw me check in and as I approached the bar, saw that she had already poured my libation of choice, having it sitting there waiting for me. Always a great host, always a good pour, always a great conversationalist, all of your customer-facing employees can learn something about the hospitality industry from Evelyn. I never stay anywhere else when in Charlotte and she is one the chief reasons.

Stayed: August 2014, travelled on business
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded 30 August 2014

Thank you so much for your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken customers like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again.

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Reviewed 19 August 2014

When a group of local hosts to American Legion Baseball World Series was frustrated by late arriving team flights into CLT, Yvonne Tammy and her night security staff opened their lobby (and their hearts) to our little group while we waited to confirm flight arrival times. She even brewed fresh coffee and served it to our weary band of American Legion hosts from Shelby, NC! Yvonne's friendliness and kindness is why I always like to stay at the Renaissance when coming to Charlotte for business or pleasure, or for the night before an early international flight!

Thank you for the pleasant memories and the chance to show off your hotel to my colleagues ... Joe Chesler

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded 27 August 2014

Every day we count our blessings that our business attracts such nice and kind hearted patrons like you. That you would take your time to so generously honor our staff is totally appreciated. We are believers that within each review one gets a glimpse of the character and quality of the reviewer as well as that which they review. That being the case....we can only hope that our business is near the quality that you represent.

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Reviewed 19 August 2014

We stop here when we are passing thru Charlotte on our way to Atlanta every so often. We stay here because we can get a suite rather than just a room and it comes in handy when we have our kids with us. The hotel is getting a little bit older but it's not really showing it's age. The service is great and the concierge suite is good with a solid breakfast. Parking is free and easy. Access from the highway is very close. It is also very close to the airport, but we were not bothered by any airplane noise.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded 21 August 2014

Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

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Reviewed 18 August 2014

We stayed at a one bedroom suite for one night. Once we checked in the room we were disappointed to find the room smell of cigarette smoke and that a dirty towel was left behind the bathroom door. I went to the front desk to change our room. The staff were very apologetic and sincere. I appreciated how they handled themselves and represented their hotel. They immediately gave us a different room at a better location and offered to give us a complementary buffet breakfast. I was very impressed by their action. Nothing and no one is perfect and mistakes happen but how good businesses choose to deal with their mistakes is how they get differentiated from the rest. Thank you hotel staff.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Fariba20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ren_GM, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded 20 August 2014

Thank you for your kind words about Renaissance Charlotte Suites Hotel. It is always a great pleasure to hear that we are serving our customers well. We look forward to serving you again soon. Gratefully,Renaissance Charlotte Suites Hotel

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Additional Information about Renaissance Charlotte Suites Hotel

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range: £75 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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