We stayed two nights at the Renaissance Charlotte Suites in February for a school related athletic event. It is laid out like an Embassy Suites and I think I had read that it used to be an Embassy Suites. The hotel is clean and nicely decorated. The furnishings appear new and the beds are comfortable. We ordered room service twice which was good (but not great) and it arrived promptly both times. I would have preferred if the breakfast buffet had been included in the price of the room like an Embassy Suites but it was adequate and certainly less crowded than the typical Embassy Suites breakfast. We were with a large group and someone in our party had secured a room to use as a hospitality suite which was a great place to store food and for the children too meet. Our beds were comfortable...they hadn't been made up by the time we returned to our room at 1pm so I went to the front desk and asked if we could have housekeeping there by 4 and the room was made up with fresh towels and sheets when returned again. The bathroom was nice and spacious...room for two which is important to me when traveling with small children. There was a tub/shower combination. In several hotels I have stayed in recently, there has just been a shower which makes it much more difficult when traveling with small children.
The only negative came at the end of the trip. When I arrived there were no bellhops available to help us with our luggage and I asked the front desk to secure a luggage cart for me. I was given the luggage cart without a problem. When it was time to leave, I went down to get a luggage cart and they wouldn't let me have it. They insisted that a bellhop had to bring it to my room and help me with my luggage. I had not kept cash on hand to tip the bellhop (as they had not provided this service at check in) and felt uncomfortable having him perform this service without a tip. They did come to the room promptly but I felt uncomfortable not tipping and I think the bellhop was disappointed as well. I got the feeling that the front desk was just trying to drum up business for the bellhops which only work certain times. Overall, though, it is a fine hotel and we had a great time.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, 5viajes2012 S.L. and getaroom.com so you can book your Renaissance Charlotte Suites Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Charlotte Hotel Charlotte
- Charlotte Renaissance