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“Not worth the price”

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Sheraton Charlotte Hotel
Ranked #82 of 178 Hotels in Charlotte
Hendersonville, North Carolina, United States
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not worth the price”
Reviewed 19 November 2013

First off I want to say the staff was great in every way. That's the positive. The carpet was horrid and there was no place with enough light to put on makeup. The elevators (the 2 that were operating were so slow. Once they stopped altogether with doors closed until my husband I and finally got off and found stairs. They led us to underground maze. Parking was strange and cost 20 dollars. Will not be going back.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
Thank you for your comments about your recent stay at Sheraton Charlotte. Please accept my apology for the condition of the hotel. We are working on all of the issues you mentioned by virtue of a complete complex renovation. The renovation will update the lobby, guestrooms, hallways and restaurants. Additionally all of the hotel’s elevators will be modernized. I appreciate your patience as we work through this difficult process and hope that you will give us the opportunity to regain your confidence in the hotel. We truly appreciate your patronage and hope to see you again in the future. Warm regards.
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328 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Charleston, South Carolina
Level 6 Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 November 2013

This hotel is in various phases of being remodeled. The old parts were pretty old, and the make over is positive, but nothing above average. We liked the location as a nice walk to the Time-Warner arena. Did not like the $20 for parking in the lot. Really? $20? And the elevators in the tower are from the year 1. Had to wait in excess of 5 minutes for a down elevator that was not already packed. And there is a sign in the elevator that no more then 8 people at one time. Really? Was this thing about to fail? So good with a lower rate reflecting the location, but really bad with the elevators.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
Thank you for your comments. I appreciate you mentioning that the hotel is entering into an extensive renovation. After we have a completed product I am confident that Sheraton Charlotte will be a superior product complete with modern elevators, updated guestrooms, a new lobby and restaurant and a world-class fitness center. As also noted, the hotel’s location is conveniently located close to all of Uptown’s attractions, NASCAR Hall of Fame, Bank of America Stadium and the previously mentioned Time-Warner Arena. I realize that overnight parking is $20 per night, but it is competitive with other Uptown hotels. Thank you for your patronage and I invite you to see our progress as we work towards becoming an exceptional hotel. Warm regards.
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Northampton, Massachusetts
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 November 2013

My daughter and I are staying at the Sheraton Charlotte hotel for a 3 night stay. I am not in the habit of writing to comment on services, but wanted to take a moment to praise the excellent experience we have had thus far. Wayne, at the front desk, has greatly enhanced our visit by his welcoming and gracious manner and personal attention. We feel that we are in good hands with Wayne at the helm.
I also want to commend the women that work in the Club Room. They are so pleasant and create a relaxing environment.
We will certainly be returning to this hotel because of the wonderful service that we have received from Wayne and the staff at the Sheraton Charlotte.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcieNoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
Thank you for your kind comments about Wayne and the other professionals that work here at Sheraton Charlotte. It is our goal to provide exceptional customer service and make each guest feel special. We appreciate your patronage and hope that you will again let us serve as your host when your travels bring you back to the Queen City. Warm regards.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2013 via mobile

This is a hotel that is in need of a remodel. It's very aged and the rooms are ready for a facelift. The location is good but that's the only redeeming point for this property. When we checked in nothing was said about a daily wifi charge $10+ and we specifically asked when making the reservation if there was a charge for parking. We were informed there would be no charge and upon checkout we were hit with an additional $20 charge. We asked the front desk for directions to two different places when we stayed there and both were wrong. Charlotte is a very entertaining city. But the low point was where we stayed. Never again. There are too many other good hotels in the area. Avoid this property.

Stayed November 2013, travelled as a couple
Helpful?
Thank Hbaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
We appreciate you taking the time to write your comments about your recent stay at Sheraton Charlotte. Please accept my sincere apology for the negative experience you encountered due to the condition of the hotel and the misinformation about the hotel’s services. The hotel has just begun an extensive renovation that will greatly improve the overall appearance of the guestrooms, public space and fitness center. At the same time we are conducting intense guest service training in an effort to improve our service delivery. I further apologize for any misunderstanding about charges for internet and parking as they are standard for the hotels in this area. Thank you for your patronage and we hope you give us the chance to redeem ourselves during a future visit. Warm regards.
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Travellers are raving about these Charlotte hotels

Virginia Beach, Virginia
1 review
Reviewed 15 November 2013

While the hotel was lacking, I had great service at the restaurant.

Taylor Davis took excellent care of me while I was dining at the hotel restaurant. Taylor was friendly and made sure all my needs were take care. She made my stay much more enjoyable. I will definitely come back to the restaurant.

  • Stayed November 2013, travelled on business
    • Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
Thank you for your wonderful comments about Taylor and the service she delivered in Float Restaurant. Taylor is a true professional and we’re certainly fortunate to have her as a member of our team. It will be a pleasure to pass on your comments and hope that you’ll visit again when your travels bring you back to the Charlotte area. Warm regards.
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013

Hotel was nice and very modern. I loved the bed, it was so soft and comfortable. The energy saving feature is a nice touch. Its a little walk to uptown but not too bad. I hope to come back soon. The only thing I didn't like was the shower. There is only half of a glass door, which I found a bit odd. The parking lot could use some updating as well. Overall I was very satisfied with my stay and and all the staff were friendly. Can't wait to visit again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chantelle0943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
Thank you for your kind comments about your recent stay at Sheraton Charlotte. The Sweet Sleeper bed is renowned for its comfort (and oh by the way, can be purchased on-line at Starwood.com). The shower is a nice touch but has met with mixed feelings. Either way, I hope you enjoyed the rain shower-head? The hotel is centrally located and close to most of the major Uptown attractions. As for the parking lot, we do hope to complete some repairs and upgrades in the near future. Thank you for your patronage and we look forward to your return when your travels bring you back to the Charlotte area. Warm regards.
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Atlanta, Georgia
Level 6 Contributor
194 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 5 November 2013

The Sheraton Charlotte is an old and tired hotel. It appears to be "new" as a Sheraton branded property, and yet the building is far from new and shows its age immediately.

Check in and the staff are fine, but upon arriving at the elevators it is evident that this building is in serious need of renovation. The elevators are banged up, and slow. There is nothing fundamentally wrong with the property, it just does not measure up to expectations for a Sheraton property or the Starwood family of brands.

Look elsewhere in Charlotte, at least until this property is renovated. There are better options, and at competitive prices.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtlantaRes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fletcher M, General Manager at Sheraton Charlotte Hotel, responded to this review, 3 December 2013
Thank you for your comments about your recent stay at Sheraton Charlotte. Please accept my sincere apology for the hotel not living up to your expectations. We are at the beginning stages of a major renovation that will impact the public areas, restaurant, lounges, elevators, guestrooms and fitness center. At the completion of the remodeling process we will have a distinguished, mature hotel worthy of the Starwood name. I appreciate your patronage and ask for your patience as we work through our comprehensive restoration. Take care and we hope you will give us another opportunity to earn your business in the future. Warm regards.
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Additional Information about Sheraton Charlotte Hotel

Property: Sheraton Charlotte Hotel
Address: 555 S McDowell St, Charlotte, NC 28204-2605
Phone Number:
Region: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Charlotte Hotel 3.5*
Number of rooms: 304
Official Description (provided by the hotel):
The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. ... more   less 
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