Spent two nights in this hotel because the website stated renovations would be complete by the end of May and I am giving it an average rating instead of poor because it was clean. First the good...the lobby was decorated lovely and the room was very clean. However, two of the elevators were under repair so the wait for one that was working sometimes took longer than expected. The hallways on the 2nd floor were freshly renovated and looked very nice. The room itself was nicely decorated but with a few issues. The HUGE floor to ceiling wall mirror was not firmly attached to wall and could have falling out at anytime. The door to the adjoining room had no lock or handle on it so anyone in the other room could easily walk into mine. We requested a new room since we didnt feel that was a safe idea. It was also missing the remote control. The second room was fine, the bathrooms are rather small with a huge sink that didnt belong in that space and didnt have fans in them. The water was extremely hot and very hard to get to a comfortable temperature so be careful not to just step in. The second night we went for ice and someone had thrown up all in the ice machine and floor...disgusting and very unsanitary and looked like it had been there a few hours so we had to go to another floor to get ice. Called to the front desk and the gentlemen didnt quite know what to do about our concerns, Not sure if they charge for the water they put in the room so we didnt drink it and they do charge for the internet and self parking. The parking lot was a but sketchy and of need a new paving. The lady at the desk when we checked out was very helpful and apologetic but we probably would not stay there again..its downtown but not really in walking distance to restaurants. I wasnt expecting the Ritz but I was expecting better than what I got. Hopefully once all the repairs are made it will be a nicer hotel but before you go I would call and ask if ALL renovations are complete.
- Official Description (provided by the hotel):
- The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. ... more less
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