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“Fantastic!” 5 of 5 bubbles
Review of SpringHill Suites Charlotte Ballantyne Area

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SpringHill Suites Charlotte Ballantyne Area
Ranked #67 of 176 Hotels in Charlotte
Certificate of Excellence
Raleigh, North Carolina, United States
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic!”
5 of 5 bubbles Reviewed 27 August 2013

We stayed here this past weekend for a soccer tournament and had a great experience! Clean, comfortable and the staff were super nice. It was BUSY - and filled with kids, but staff never seemed to lose patience and were always smiling. In particular I would like to thank Ms. Bridgett - she helped us find space to host team dinner and her recommendation on restaurant was PERFECT!! I want to come back to this area for a getaway and this will definitely be our hotel of choice. There is an Earthfare right across the street for quick food options (lunch, etc) and other great shopping very close by!

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JSBinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 5 September 2013
Dear JSBinNC

Thank you for your feedback in regards to your stay with us during our busy soccer weekend. I am very pleased to hear that your stay was and enjoyable one. We look forward to serving you in the future and anytime you are in the area please feel free to contact us for your lodging accomodations. I really appreciate it when former guest mention specific employees because it gives us a chance to acknowledge them in our team meetings. Once again Thank you!!!

Kindest regards

Tyrekus Williams
General Manager
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196 reviews from our community

Traveller rating
    85
    78
    19
    11
    3
See reviews for
87
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64
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Herndon, Virginia
Level Contributor
109 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 24 July 2013

We spent 2 nights during our recent trip to Charlotte. Our experience was mixed. The decor and setup was contemporary, which was very nice. Needless to say, being close to the Ballantyne area, location cannot be beat. Check-in/check-out did not take more than a few minutes. The separate shower stall and toilet was a good idea, but the tinted glass doors are a little awkward. I am not sure if it's the hotel's eco-friendly program or the fact that the housekeeping staff was very busy - they did not show up till 4 PM - when we'd just returned and needed to get some rest. The continental breakfast setup is just average. With a little more attention to details, this could be an excellent place to stay for the price range.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank History4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 19 August 2013
Dear History4fun,

Thank you for taking the time out of your schedule to render your feedback of your stay with us. I welcome all feedback. I will use your feedback when approaching our corporate staff as to changes to the decor of the shower doors. I am very happy to hear that you enjoyed your stay and if we can be of any service to you in the near future please don't hesitate to call on us. Thank you for choosing the SpringHill Suites Ballantyne Area.
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Boston, Massachusetts
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 21 July 2013

We were in Charlotte to attend a wedding. Stayed 3 nights at the Spring Hill suites. We were initially unsure about the choice but it quickly became apparent that it was an excellent deal.

The hotel is very clean. The cleaning service do a very good job. The rooms arrangement may seem a little strange, but is infact very utilitarian. The split shower and toilet areas are very handy for a family traveling with children ( saves time).

The morning breakfast ( which is included in the price) is excellent - good selection, wholesome. There is an indoor swimming pool which we enjoyed.

This is not a fancy hotel, not a luxury experience. But if you want a nice relaxed comfortable stay at a great price - look no further.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vacation-wallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 24 July 2013
Dear Vacation-Wallah,

First let me take this oppourtunity to thank you for rendering a survey via the Trip Advisor website. Your opinion really matters to us. Thank you for such kind words about our hotel. The SpringHill Suites brand has actually changed their breakfast program and it is fairly new to us but after reading your kind words about the new breakfast I am confident more travelers will feel the same way as you do. We realize that you have a choice when it comes to your hotel accomodations and was very pleased to hear that you had an enjoyable stay with us. The next time you are in the area please don't hesitate to call us for your future accomodations.

Kindest Regards

Tyrekus Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powder Springs, Georgia
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

From the time we arrived until the time we checked out, our stay at Springhill Suites Ballantyne was awesome. The location is within walking distance of shops, restaurants, and a grocery store. The staff were very friendly and helpful. The hotel was quiet and peaceful (no loud noise - doors slamming - it was a pleasant stay). The rooms were very clean and spacious. The beds were comfortable. The separate toilet area with sink was a plus. The set up made it very easy for all of us to get ready in the morning. The only area of improvement that I would recommend is the morning breakfast. Breakfast is available only during a 3 hour window. The breakfast was mediocre and lacked taste. We did not make an effort to get breakfast the second day. The exercise room consisted of the necessary equipment to get a good work out. We would definitely return to this hotel when we are in the area again.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ftwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 24 June 2013
Dear ftwriter,

Thank you for your great feedback and for taking the time to review us on the Trip Advisor website. I am very pleased to hear that you where pleased with your hotel accomodations at our location. We all know that breakfast is the most important meal of the day and that is why Marriott and SpringHill Suites has revamped our breakfast program. Currently we are in the revamp stage and will have a new breakfast as of the first week of July 2013. If you are ever in the area again please let us show you what our new breakfast program is about.....

Kindest Regards
Tyrekus Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Carolina, USA
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

Hotel was clean and very well maintained. Breakfast was the average deal.. Bar in the lobby/breakfast was good.

Room was clean and organized. Our room had the separate shower/wash room. Tinted glass doors were a little awkward but ok.

Only drawback is that hall that leads to elevators(on the end of Hotel) are very narrow..only one luggage cart can make it through at a time.

Hotel is close to restaurants and shopping

Will stay there again..

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BA_Rock_Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 24 June 2013
Dear BA_Rock_Star,

Thank you for your kind feedback, it is greatly appreciated. We try to maintain a clean and well kept facility for all of our guest and it means a lot when guest actually notice.

Kindest Regards
Tyrekus Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, NC
Level Contributor
137 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

We had stayed here on 2 previous occasions checking it out for our son's wedding weekend. We booked a block of rooms and everyone loved it. There is a great breakfast bar (free) and there's also a bar and snacks that opens nightly. Great seating in the bar/breakfast area to gather with friends anytime day or night. The rooms have a very European feel and are large enough to have two areas seperated by a paneled area and desk. The sleeping area had the bed and one room for the shower and vanity, and another room for the toilet and an additional sink, which is nice if you're entertaining in your room because people can use your bathroom and you don't have to clean up your vanity area. And you will be entertaining, there is another area that has the desk, a large "L' shaped sofa, and a fridge, bar area, and micowave. The couch is certainly large enough if you have an additional person spending the night. the rooms are very new looking and clean. The noise level is nil, even though you are on a major intersection, you don't hear it. the staff was great and very accomodating to all our guests that were coming in, even blocked us all together on our floor the day we all checked in. It was a great experience and many of our family commented on what a nice place it was to stay. the most comfortable beds I've slept in, including my own at home.

Room Tip: Can'[t really think of one, as I saw a lot of the rooms my family stayed in and they were all eq...
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  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Earthlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 24 June 2013
Dear Earthlady,

Thank you for your feeback and taking the time to complete a survey on the Trip Advisor website. I see that you stated that this was your third time staying with us. Thank you for being a loyal Marriott guest and also a special thanks for choosing the SpringHill Suites Ballantyne for your lodging needs.

Kindest Regards
Tyrekus Williams
General Manager
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London
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 19 May 2013

Breakfast was bad. paper plates, plastic spoons and paper cups. Disappointed with the service too. I stayed here because client office is close to this hotel. Room was good, bed was ok. car park was good. restaurant did not have good choice of food. budget hotel would have been better than this hotel as I did not bother to have breakfast. used the hotel only to sleep.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bash123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this review, 22 May 2013
Dear Bash123,

Thank you for taking the time to review our hotel on Trip Advisor. Your feedback will be used during our weekly managers meetings. I would like the oppourtunity to apologize for your experience. Our breakfast is currently under a revamp stage and will be fully rolled out by mid June. Our hotel dosen't have a full resteraunt. We only have a bar with bar style food options. There are many great food options within the local area as well. I would hope that the next time you are in the area that you would take advantage of some of our fantastic dining options close by. Once again, thank you for your feedback it is greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Charlotte Ballantyne Area

Property: SpringHill Suites Charlotte Ballantyne Area
Address: 12325 Johnston Rd, Charlotte, NC 28277-3689
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Charlotte
#56 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne Area 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

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